[Resolved] Bajaj Allianz General Insurance Company Ltd. — Motor Insurance Policy not issued | |||
April 10th I (Imran F Khanzada) had paid the premium of Rs.13231 against my Car Insurance Policy (MH 01 AC 2797). The policy was purchased & premium was paid online via my HDFC Credit Card via IVR. I received the payment receipt with a receipt number & customer ID. I was told that the policy would me mailed to me in 4 working days. Its been 8 working days, i have neither received my policy nor any confirmation from Bajaj Allianz for my payment or policy. When i call the toll-free number they keep on transferring the calls here and there but they say that we cant track your receipt number nor your policy, not a single piece of trace is available about my payment to Bajaj Allianz. My Credit card statement says that the amount of Rs. 13231 has been paid to the company. I am in a fix as to whom should i ask about what happened to the payment i made & my policy. Please do help. I am attaching the receipt which is the only proof i have. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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+91 20 3030 5858 [Customer Care]
GE Plaza, Airport Road, Yerawada, Pune, Maharashtra, India - 411 006
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We apologize for the inconvenience caused. Could you please send your contact details to help.[protected]@bajajallianz.co.in?
Once we receive the details from your end, we would investigate the matter and would take the necessary actions on the issue you have raised.
We would like to inform you that we have created a separate customer care portal http://support.bajajallianz.com/support/ where you can post your queries.
Regards,
Bajaj Allianz Customer Care