[Resolved]  Bajaj Discover Dts Si — Poor Customer Service at [protected]@bajajauto.co.in

BAJAJ - DISCOVER (DTS SI) — POOR CARE

Dear sir,

I bought above bike on 14.10.2009 at M/s. E V S Bajaj Motors, Pollachi, Coimbatore dist, Tamil nadu by full payment. I am using the above bike at Valparai(Place name) Hills staion, 70kms from Pollachi. So far vehicle registration not done. But while I am riding the bike, the bike runs 10minutes and stopped. After that to start i have to wait for a hour and this problem i am facing that the day (14.10.2009) on wards.I informed the dealers, they not taking as serious issue this shows their poor care.
Repeated reminding 2 days back(28.10.2009) Service boys came and removed one part (CDi unit). And yesterday (29.10.2009) by evening somebody has come and said that problem not in CDi unit it is CORE COIL ASSMLY problem and also they have done something..

But still i am not happy because exactly what this problem and what they changed. And also till now that dealer from EVS MOTORS nobody contacted me and ask about my problem.And also their way of
talking is shows irresponsibility and i have to run my bike the days to go. Hence, what i feel is before
registered the bike i struck ling lot and there is no proper customer care from the showroom side in this
situation what can i do?

I expecting your valuable reply and also i need Coimbatore Customer care Contact. No.

Thanking you


M.Jayakrishnan, Pharmacist
Monica NC division,
Tea Estate India Ltd,
Valparai - Post
Coimbatore -Dist
My. Mob. No is [protected]

I too agree that. I am also facing the some problem with customer care.

i have purchased a new bike of pulsur 220 but the service provided by service senter i not appropriate at gossaigaon dist kokrajhar modern enginearing works they have not done there works properly when i have given my bike for free service they just wash the bike and did nothing . firstly there service is not proper and secondly when i give my bike to replace engine oil they apply the used oil which where carried from other bike . this are the services provided by bajaj auto in my opinion there sould be any free service and pls take a action regarding my complaint thank you. thank you and regards sanjay dhamai

I had purchased "Platina" motor cycle on 07/11/2012 from "Sapna Automobiles", Badali, Distt. Fatehgrah Sahib, Punjab. From the very fist day their is a extra sound from the engine, it clutch not working properly, When I came for 1st sevice at 700Km. the sevice machainc changes only Engine oil nothing else. and said now average will increase. tell me how? After few day I again go to the agency again to show the extra sound they said it is normal. Whe I said that I feel that my motor cycle is old or it is repaired old motor cycle then they took the motor cycle and open cyclender opening and tight crank nuts and change engine tunning. From that day it creat a lots of problems
1. Starting problem.
2. Tunning Rhythmis upset increas/decrease automatically.
3. While driving when you press the clutch and lower the race its gone off.
4. after 2days the sound of engine come again.
Now I am going to them 3 times but they are unable to solve my problem. Then I go to bajaj Agency at Sirhind Mandi, Distt. Fatehgarh Sahib. they refuse to listen to me and say that you have not purchased from us so you can go to Sapna Auto, Badali. Now solve my problem, tell my what should I do?
Tell me as soon as possible. answer me at my mail:- [protected]@gmail.com

I am going through a very very poor customer service from your Bajaj Crystal workshop situated in Raipur, Chhatisgarh. on[protected] I went to your Bajaj Crystal workshop for general checkup and service of my bike Pulser 220 bearing no. CG 04 D 2233. The delivery time was said at 04:30PM.But when I reached there at 05:30 PM my bike was yet to be completed.i asked about the reason for delay, the mechanic(Name-Robort) told that "I handle all the pulser bike alone.So be seated because it will take another 30 minutes more".But it took more than 1hr 30 minutes for completion(07 p.m).The workshop manager Mr. Manoj said that "sir kabhi kabhi late ho jata hai, don't worry ". Is this the commitment/ customer service of such a big name like BAJAJ AUTO ???? The harassment did not end here. when I started my bike to leave it did not start.Then i called the mechanic to check again.He was just in fire n was saying I have other works to do..who received the bike pulser 220 FI..I am not a mechanic of pulser FI bikes..Then with hesitation he started checking the bike and took for 45 minute and said that you have to leave the bike for more check up because I am unable to figure out the problem.I requested him and the work shop manager Mr. manoj to please check and make ready as I need the bike today. but I was helpless and had to leave the bike.They said we will call you after your bike gets ready. Next day till no call from the work shop till 5 P.M. then I visited the work shop.I saw that my bike was outside the work shop and they are doing their other job.I asked the manager and general manager Mr. Prabhat about the status of my bike. It seemed that no one is bother about my bike.They all said that their is no expert mechanic and bike parts available in the work shop. It will take more time to STILL FIGURE OUT THE DEFECT/PROBLEM in the bike..Please come tomorrow your bike will be ready.They also suggest me that you can take your bike to other ordinary workshop if you want. Then on 6th Dec I called 5 to 6 times to work shop to know the status of my bike. But all the time they had a prompt answer with a rude manner that IT WILL TAKE TIME, NO EXPERT MECHANIC IS THEIR, UNABLE TO FIND OUT THE PROBLEM, NO PARTS IS AVAILABLE, WE DON'T REPAIR PULSER FI BIKES etc. etc.Again I visited the work shop at 5.30P.M and found the same position with same words mentioned above.So I met with Mr. Prabhat but he was as casual as he can with his approach by saying " Are Robort bike nahi hua kya unka, Sir kya karen ye nahi hain wo nahi hai with above stated demerits of his work shop " and try to escape from the problem.Till the time(3rd day) they are unable to find out the problem of my bike which was running fine before coming to the workshop for check up.I cross checked my bike whether it is BAJA PULSER OR HERO PULSER OR TVS PULSER for which a BAJAJ WORKSHOP CAN NOT FIND THE PROBLEM.The harassment did not end here and I returned with empty hand. On 7th Dec again I called the work shop for 2 to 3 times. At last sun rises without shine that a call came from workshop and they said me to visit there immediately. I thought thanks God perhaps my bike got ready. But when I reached there the situation was same with a surrendering approach. The Workshop manager Mr. Manoj and so called general manager Mr. Prabhat try to hide from me. Another person(saw him first time after 3 days) said me that we are unable to sort out the problem. So you take the bike to other workshop i.e VANDANA BAJAJ AUTO. I said how can I take the bike to other workshop as its not running.Then I requested them a lot to shift my bike and finally they agreed. But the shifting will be done anytime on Monday.
What a customer service !!! I am also working in a bank as a Manager and doing customer service as well.I know you may not satisfy all the customer, But you approach or attitude should not be like this.
Being a leader in Market no one expects services like this from BAJAJ AUTO. Since 2002 I am a customer of you product. But for the first time in Raipur experienced a never expected bitter customer service.
If a workshop is opened in the city like RAIPUR(CAPITAL) where no expert mechanic or required parts is not available then it does not serve the purpose.
I am suffering a lot from last 6 days and face very serious problem for communication as I work in a company where I need to visit different places in a day for my job done.They are unable to tell me the problem and how many days will it take to get my bike ready ??
This is a very very serious service issue, I am facing for last 6 days...

Regards
Ajay Pradhan
Raipur
[protected]

Same engine issue with pulsar 150 and bajaj has one the worst customer care service i have ever come across. they just pick the call, listen to the issue and disconnect the call