[Resolved]  Bajaj Electronics Kothapet — Misleading

Address:

Rangareddy, Andhra Pradesh

Hi,

I have recently purchased Washing Machine & Samsung 32" LCD. I made a payment in the Kothapet store & went back home with a promise that they will deliver the products next day. I kept waiting the next day for my products, but in vain. I have called the Kothapet store several times & they informed me that the products are on the way from Lakdikapool depot & may reach my home at anytime, but they never turned up that day. Second day I was busy with my work & didn't call them, so obviously they didn't turn up. Again the third day after calling around 30 times to the store and speaking the the store manager in Kothapet (Mr. Praveen, who informed me that he temporarily came from other store to replace the absentee for two weeks and seemed to have reckless attitude towards customers), he promised me to send my products. Finally, I got my washing machine and Samsung 32" LCD on the third day at around 10:30 PM. I fixed the washing machine next morning, but again I have to wait for technician to fix my LCD television. This is where I had to go through worse customer care experience. The technical came and tried to plug in the LCD, but it didn't turn up. So he advised me to call the Kothapet store to get it replaced. He took serial numbers from TV as well to inform the store about the TV condition. When I called Kothapet store, the manager Mr. Praveen asked me to come to the store along with my Samsung LCD to get a replacement. I took an auto and went to the store along with my LCD with the hope that my LCD will be replaced. Once I went to the store, the store guys checked my LCD & after struggling for 30 minutes with it, they fixed it. Since it got fixed, they refused to exchange my TV. I argued with them that since I have paid so much & don't want to take a troubled piece back home. This time Mr. Praveen, Store Manager at Bajaj Electronics, Kothapet refused to exchange it. I spoke with Samsung representatives, who were willing to exchange for another piece, but Mr. Praveen influenced them not to exchange since the product is fixed and working fine. After a lot of discussion, I agreed to take the LCD back home. Initially, Mr. Praveen offered transportation back home, but later came back to me & said he cannot offer transportation & asked me to arrange by myself.

I came back with the LCD frustrated & I am not sure how long with my new LCD last. All I can say with my experience at Bajaj Electronics, Kothapet is worse. Mr. Praveen doesn't even deserve to be a customer care representative in the store, forget about being a manager. If you are buying your products from Bajaj Electronics in Kothapet, you will be risking your hard earned money. DON'T BUY FROM BAJAJ ELECTRONICS KOTHAPET.

Thanks,
Ossie