[Resolved]  Bajaj Finserv Ltd — CHEATING THE CUSTOMER WITH EMI DATE

Address:Chennai, Tamil Nadu

Dear Official, As on August-13 i bought a camera at Reliance Digital showroom here in chennai via Bajaj Finserv Limited, At the time of filling the form, i asked the executive to make the EMI date to be 8th of every month he said ok and asked me to sign on a couple of pages. After i bought the product i came to know the EMI date is 2nd and not 8th. In this regards i emailed/spoke with bajaj finserv several times telling them that i was not told that the EMI date is 2nd of everymonth, The representative with bajaj finserv were rude and were not co operative at all. I insisted them several times that i was bajaj finserv's executive's fault due to i am being cheated, There are kept on saying they cannot do anything. The first EMI was on September, As on 22nd august i sent the below email [protected][protected][protected][protected][protected][protected][protected][pr... Dear Bajaj finance, When i purchased the camer with the loan#4030CD00271773 i was told that the emi due date would be 8th of every month, However when i chekced online it shows my due date as 2nd of every month. Please note my salary gets credited only as on 5th of every month, Hence please change my due date to 8th of every month immediately. Only then my bank account will have sufficient balance for your EMI. If you fail to do this then i am not responsible for payment delay. Hope you would clear this before september-13. Please email me back and let me know the status ASAP. Thanks [protected][protected][protected][protected][protected][protected][protected][pr... As on 5th September the first EMI was deducted, hence i thought for october also the EMI is gonig to be deducted only as on 5th, However as on 3rd of this month they have debited my account and due to no balance the cheque has bounced, i called bajaj finserv and complained that it was due to their fault that my checque has bounced as well as my cibil score is affected, they simply disconnected the call and went off, even with email they are saying they cannot change the date. Hence i am here to get some help from you. Kindly take necessary action. Thank you in Advance Mohideen
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Mr Mohideen,

At the outset, please accept our apologies for the inconvenience caused. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject.

With regards,

weCare
Bajaj Finserv Lending
Dear Mr Mohideen,

With reference to your post, we wish to inform you that we are unable to change your EMI due date from 2nd of the month to 8th of the month due to uniformity in banking date for all customers. In future we request you to write to us at [protected]@bajajfinserv.in to assist you further.

With regards,

weCare
Bajaj Finserv Lending

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