[Resolved] Bajaj Pulsar Dts - I 150cc — Improper after sales service
I purchased a bajaj pulsar DTS-i 150 cc motor cycle from Kalyani Motors, 7, Achaiah chetty Layout, RMV Extension, Hebbal Road, Bangalore - 560 080 on 25th January, 2007. I am maintaining the vehicle with due care by servicing it in regular intervals as specified by the company. Eventhough the service from Kalyani Motors is not much satisfactory we have been getting our vehicle serviced regularly since we have no other authorised service centre close to our area. We have also taken a Annual Maintenance Contract with the above dealer. We serviced our vehicle on 28th October, 2008. During the service he has replaced the engine oil, Brake shoe and NULON E25 Oil etc., Our next service due was 21434 Km. speedo meter reading date. But on 12th January we noticed some engine noise and taken the vehicle to Kalyani Motors. There they said the engine oil has exhausted and need to be checked. Within the stipulated distance coverage how can the engine oil get over. We always go on the assumption that the dealer does his duty as prescribed in his bill's statement and there is no proper guide for the consumer to check the oil level properly as available in other vehicle like oil dip stick. Due to the negligence of the authorised service agent I had to undergo all the following miseries. The vechicle was ready only on 15.01.2009. I had to pay a huge amount of two thousand five hundered and seventy four rupees. After taking delivery of the vehicle still I noticed noise in the engine side. When I complained about this to the service-in-charge he said that air filter has to be replaced and there is no stock at present and he has asked me to come after some time. I brought my vehicle home and feel it is not safe to ride it till it is completely done. This is the status of a consumer who buys a reputed make of motor cycle. Bajaj should entrust the service job to a reliable and efficient people who will not damage the name of a reputed company. I am thinking of disposing the vehicle and going in for a different make.
Complaint marked as Resolved Aug 14, 2020
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