Barclay Credit Card & Reliance Communications — Receipt of repeated unsolicited Calls | |
I am subscriber of Reliance Mobile and my number is [protected]. I have already registered my number in National Do Not Call Register, thrgouh website of Reliance Communications Ltd. On 12.04.2008, I received a call from No.67256995 at 16.09 Hrs. Callers identified himself as Mr.Ashish and he was selling Braclays Bank Credit Card. When I pointed out that my number is registered and is appearing in NDNCR and his call is unsolicited call and asked for the information such as name and address of his orgainsation, he point blank refused to give information and barked at me saying that 'You just tell me whether you want Barclays Bank Credit Card or not and do not ask information" I demanded to talk to his superior, however, he initially told me that he is alone and no superiors are available. After my insistence one person came on the line and gave me his name as Mr.Raffique and informed me that he is Sr.Manager there. When I asked the above information i.e. name and address of his organisation he once again refused to give these information. Immediately thereafter, once again I received call from the same number i.e. 67256995 at 16.16 Hrs. from one Mr.Rahul, for promoting Barclays Bank Credit card. On my objection and after insistence, he gave me their address as M/s.Supreme Data Processing, 2nd Floor, Near Pincky Theatre, Andheri (East), Mumbai. I may add here that the tone in which these persons were calling was nothing less than insulting and arrogance. thanking you, Nitin Mehta Was this information helpful? | |
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Reliance Communications — Unsolicited Calls
I have been using Reliance Hello phone since 6 years. I make the payment on time and have never been a defaulter. Reliance tele-calling agents call at my home 7 days before the due date of the payment and start giving reminders of the same. I have got my ailing parents at home who get seriously bothered by these calls which actually comes on the most inconvenience timings like between 03.00-05.00 pm when normally a person takes an afternoon nap or busy in his/her daily chores. Despite sending numerous emails and phone calls and even registering DND 2.5 years back these calls have not stopped. The officers at Reliance say its their company policy to remind their customers. But my question is, if a customer is loyal, makes payments on time year after year, month on month then whats the use of giving him reminders! Even if he says he dont need one. Even if he forgets to make a payment, its his headache, he needs to incur the late payment charges. Still if your company policy says reminders are necessary then send SMS! Atleast SMS dont bother somebody;s ailing aged parents. But Reliance Officer havent yet paid heed to my requests on the grounds of their company policy. I would request Consumer Forum to please look into this and help me out.THanking you,
Sincerely.