[Resolved]  Bata India Limited — REPAIR / REPLACEMENT OF INFERIOR QUALITY SHOE SOLD BY THEM

Sir,
Few months ago I have purchased on sports shoe ( product code :[protected] from Bata Shoe Store located at Baguiati, Kolkata priced Rs 1099/-( one thousand ninety nine only ) after using it for 2 to 3 days I found the shoe defective ( as it was causing muscle stiffness & the cushioning was not so good ) hence I reported the matter to the shop keeper and after having a few words with them the kept the shoe for examination and latter on they refused to return the money and provided me another fresh pair from there collection and assured me that the product will not harm BATA INDIA's pride next time.

On using the new pair ( product code :[protected]for 2 & 1/2 months I found the sole of the shoe broken by nearly 02 inches again on reporting the matter to the same shop keeper he told me that he was helpless as the product warranty of bata shoe last for maximum 2&1/2 months only but he told me to bring the shoe after the festival season (as in WEST BENGAL numbers of puja's like Durga puja, Kali Puja etc was there and during this time shops used to be packed with customer).

As I am working under Govt Of India, Ministry Of Defence and I get less time to visit the shop for amicable solution in this matter I planed to write the matter to Bata Customer Care (for amicable solution /decision) and for past 1&1/2 months after repeatedly mailing them (as each and every time they doesn't respond to my mail) once they asked me to provide me the details of the shop name, product code, date of purchase, etc and on providing them the same again they didn't conveyed there decision for 3 days again after writing them again after 2 days there Sr customer Care Officer Mr. Tejjinder Bagga wrote me once again to provide me the details ( 3 weeks are about to go ) but till now they didn't conveyed there decision.

As they are neither conveying there decision nor they are responding to my mail (each and very time they are asked to respond to my mail) it is requested to kindly intervene into the matter for a decision .


Thanking you

Mr. SWARNENDU BANERJEE
CC-74, Baguiati, Narayantala (East)
P.O : Aswininagar
Kolkata : 700059
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Dear sir,
I have a pair of shoes from bata.These shoes are of bad quality.
TKS/Shekhar
[protected]
it was quite alarming to see the way sales executives were behaving at a bata store in Tezpur, Assam.which also happens to be the only bata store in the town.
individuals specially in smaller towns left with not much options, often have to face such situations when they are being misbehaved. often customers dont compliant because, they again have to come back to the same shops and therefore, they stay mum at many instances.
but to my surprise i saw an executive misbehaving and getting abusive with two ladies at the same store on a petty issue.
i guess lack of adequate training of these sales executives and also the fact that customers have no other options, makes these guys super imposing.
unless such issues are seriously being taken into account...Bata would surely loose its clientele.
factory code -90105
article no. 871-9119
month 1-13
mrp- 399
buy from janglee maharaj road, pune
want repair or claim
mail- [protected]@ymail.com
mo-[protected]
Hello!

I am also a victim of Bata product sales and service. They are fooling customer with substandard products and meaningless customer care service. Forums on internet are full of complaints but there is no one at Bata doing anything.

You must write your concern on the facebook wall of Bata. They often upload their business promotions their. More and more negative reviews will may make difference some day for such company.

This country has weak consumer laws and company like Bata makes best use of it.

Ravi
Hi bata team,

I have purchase a bata shoes article no 8084444 from the store no 69002NEP STORE of the price MRP 1800/- in feb 2016 which is highly advertise by bata executive at shop and he make my mindset to buy this design shoes. I also a long time user of Bata. I found within a month time the shoes are cracked in multiple places on front side. the clothes area of shoes are getting cracked day by day. which is really very frustrating to bata brand. and its loosed my confidence. please change this model asap or return, replace this shoes or return my money so that I can buy new one better article. This is very poor choice and I am really loosing. confidence on bata product now. if possible call me on my cell [protected]. I had drop my shows at shopkeeper but his behavior was very massy. Now I am thinking to reach out on consumer court. please do the needful asap. I am waiting for your immediate action on this.
Please call me also and inform to shopkeeper.
Hi Swarnendu Banerjee, we regret the inconvenience. Please share us your contact number and email id so we contact you directly and provide you the resolution to your concern.

fade of shoe

Within 2 days shoes has been faded and the shop incharger avoided to exchange the shoes. She the before and after the colour of shoe with was attached below.
I purchased the slipper from Bata Showroom of Karol Bagh. After using this for few days, its stitches got loose and finally got tore off. After contacting the Bata store, I invested some more money and purchased the another slipper seemingly of better quality. After using the new slipper for few days, it got tore off from the upper side. I discussed the matter with customer care and registered the complaint there. On contacting the customer service executive after few days, he instructed me to visit the Bata Store. On visiting the Bata store where from I have purchased my slipper, the store manager refused to replace or repair. He told me that you have already once availed the warranty. I'm now unable to understand that what should I do. Bata India is really a source of inconvenience for customers. Can anybody help.
Showkat
Bata is really a hell for customers

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