ACT Fibernet Complaints & Reviews

Customer care of the beam broadband is ridiculous i have taken a new connection but the error cumin as limited or no connectivity but when the technical person came he said prob with my sys LAN but i found it to be working good and when i cal the customer care they are so rude on the call instead o[censored]nderstand the customers request they say u can contact the manager and they give address is this the way to respond learn to stand up for your prob one agent says yes sir there is some prob with under sea fibre cables which has been dc from some country and next moment he changes his statement n say we ar nt wrong u formatt ur sys or chk LAN wat the hell are we suppose to understand by that ? The sales person says if the prob is from beam broadband end they will repay the money back and now customer care guys says they wont pay back any money please check into this matter on high pripority .

THE RIGHT TO INFORMATION ACT, 2005
No. 22 of 2005
RBI APPROVED PAYMENT SYSTEM: BEAM-Suvidha holds the Certificate of Authorization, issued by the Reserve Bank of India (RBI) under the Payment and Settlement Systems Act, 2007 this is written at the bottom of the webpage . This mobile transcation SIMPLE MONEY SERVICE had not been approved by RBI and http://www.beam.co.in is not legitimate website .

username [protected]@yahoo.com a/c no 28388
complain nos 662385 and 669860 internet disconnected/sign out many times solve urgently

Hello everyone

I have unlimited plan Bmax-850 (1mbps)...........It was going fine till april 14 2010 , and from next day the internet speed gone slow, and when I check it shows 580kbps or sometimes less. And till april 19 I thought might be some problem and kept quite. And the same problem persists and I call customer care (the worst thing is that they call is not free, everyone has customer support toll free), and the person pick up the call and when I was trying to talk , he is telling hello , hello , hello. I can here his voice, but he is trying to avoid me (I understood it) . So call ended. And again I called and the person picked up , I told my plan Bmax-850 (1mbps) and username. I told my connection speed is slow from some days. He told yes check your "usage" and told that from his side a technician will come and check the problem. And he was talking some what hard .

I'm surprised that my plan is UNLIMITED and he is telling me to check the USAGE.

What is this with the beamtelecom broadband , they are not good towards their customers and they try to avoid them as much as possible.

And the CUSTOMER support ([protected]) is also not good at their service.

So please reply me , what is the meaning o[censored]NLIMITED.

Then why is my speed gone slow. Then why he told to check my USAGE.

They must be good at their service and should improve their customer support.

EVERYONE THINGS OF THEIR CUSTOMERS AND TRY TO HELP THEM ALWAYS.

Hope their service will be better and also the customer support. And will be providing the best of their service to their users.

Thank you all.

---DATE 16.04.2010


TO WHOM EVER IS CONCERN
SUBJECT .INTERNET DISCONNECTED MANY TIMES A DAY IN MY HOME
USER NAME [protected]@YAHOO.COM
ACCOUNT NO.28388
INTERNET DISCONNECTED MANY TIMES DAILY . I HAD GIVEN MANY COMPLAINS TO BEAM TELE COM .BUT YOURS TECHNICAL PERSONS UNABLE TO SOLVE MY INTERNET CONNECTION PROBLEM AND GIVE COUNTIOUS INTER NET CONNETION AT MY HOME . I HAD PAID TOTAL ANNUAL AMOUNT TO BEAM TELE.COM FOR COUTINIOUS INTER CONNECTION AT MY HOME I[censored] N ABLE TO GIVE SO REFUND MY AMOUNT
SOLVE MY PROBLEM AND GIVE ME COUNTIOUS INTERNET CONNECTION AT MY HOME AS PER AGRE MENT BY BEAMTELE .COM
REGARDS
MOHD .ABDUL.SAMAD
CELL NO [protected]
EMAIL ID [protected]@YAHOO.CO.IN

hi,
i recently i applied for an internet connection from beam tele in miyapur, hyderabad.
i paid them the money on[protected].But, i havent heard from them till now.
this is my problem. that executive in my area is not at all responding to me.my account number is 84036.

Respected sir/madam

user name [protected]@yahoo.com account no 28388

resident of chanchalguda hyderabad a.p.india

i have two complains i.e. 1 &2

COMPLAIN NO 1

internet connection at my home is disconnected frequently mostly daily theree to four times sometime for 1 minutie and some time for longer time

if we want to complain the call center no is connected but the recorded message is there

al customer care exquities are busy and urs call is important to us after waiting for long time on call there is again recorded messsage BUT UNABLE TO REGISTRED A COMPLAIN

THERE IS WASTAGE OF MY MONEY BY CALLING YOU BUT UNABLE TO REGISTRED A COMPLAIN WHAT FOR UR BEAM CABLE CALL CENTRE NOS ARE FOR SOLVE MY PROBLEM URGENTLY

COMPLAIN NO 2

MY MOBILE PHONE NO AND EMAIL ID HAD CHANGED

OLD EMAIL ID [protected]@yahoo.com and old phone no is [protected]/[protected]

NEW AND PERMENENT EMAIL ID AND PHONE NOS ARE AS FALLOWS



EMAIL ID [protected]@yahoo.co.in

mobile pho +91 [protected]

residence no [protected]

so update save my phnos and email id in beam tele com and all beam tele system

next time any qurreries /information /call /email

email id [protected]@yahoo.co.in mobile phono [protected]

NOTE SOLVE MY TWO COMPLAINS URGENTLY

BEST REGARDS

MOHD.ABDUL.SAMAD

H.NO 16-3-810 CHANCHALGUDA HYD A.P INDIA

EMAIL ID [protected]@yahoo.co.in

MOBILE PHNO [protected]

RES PHNO 04065703.748

Iam SRUJAN KUMAR . i had taken beam cabel connection on 29/12/09 .from thst day i not geeting proper signling low speed & some of the websites are not opening. i had given complaint so many times recently also the complaint number is 517596 . i had called so many times but not responding . i asked the mto resolve the problem but no response . i had payed advance amunt 2300/-but not responding . plz help me return te amount .
thanking you
SRUJAN KUMAR
[protected]

Inspite of daily couple of times complaints, my problem of frequent net disconnection problem was not resolved, rather not been resolved, better to say they are ineffient to do it. Seemingly Beam telecom is managed by unprofessional people. Becoz of this problem, I'm incurring loss or making less profits in Stock Market, Every 15 mins or 30 mins there is problem with the Internet Connectivity. Everyone speaks to me and assures me for the better service. No one could find the permanant solution for my problem. I also requested for the cancellation of the Service and refund my money, no one could respond to it.

Hi,

I J.Sravanthi w/o J.J.Prasad an account holder of your “Beamtelecom” broadband services since 3yrs holding account id : jj.[protected]@gmail.com. I placed a request on 25/01/2010 for shifting the connection to my new address. I have been informed that within 24hrs your agent will contact me and do the needful. But no one turned up and after 2 days the concerned people called me for knowing the address details and my timings as I am a working lady.

They call me in the mornings and say will call you again when we come to the place, but no one turns up again. I kept calling your call center people for the details but no proper response I got. Once they kept me almost 10mins on line as I asked for a manager on the floor to speak to me regarding my problem. No one came on line and couldn’t know if the call was disconnected or they kept me on hold. Still I kept calling them for knowing the status.

Then on 31/01/2010 your agents came to my new place to check the feasibility and said they will put the line from upstairs from my terrass. But they left the place without informing me about when they will put it. I called up to the call center once again yesterday i.e., 01/02/2010 for knowing the status. The agent who answered my call told me the problem will be resolved within 24hrs. But then after my insistence he transferred the call to the floor manager there. I didn’t know his name but he said there is no feasibility to put the connection in the new place and so it takes 7days more for it. He spoke very recklessly that he didn’t care for my concern when I said I would like to prefer another ISP if you don’t provide me good service. He was ready to leave a customer like me.

Firstly I never expected this from “Beam Telecom” and then secondly I am surprised how an ISP managers can behave so carelessly with an old customer like me is having a comcern? The complaint numbers for my request are 508864,504888, 503112, 510573,506923.

Please take some action on this and see that my problem is resolved. I am staying in a place which is in the center of the city "Gandhinagar" not in a remote place that people are saying no feasibility. If that was the case they would have told me long back not after troubling me so much. Changing words in the same call by the manager is absurd and not a good sign of business with ‘Beam Telecom”.

Hoping to have a positive response from you.

Thanks & Regards,
Sravanthi
Acct id : jj.[protected]@gmail.com
Contact Number : [protected]

Sir, I have taken Net Connection one month back from Beem Telecom . It is a limited plan that is I can use upto 4 GB , if I use more than that then I have to pay more . I have given 2 months advance money to them which is around 1750rs. I was complaining them that I am not able to acces the Net . Nobody comes to me for the correction of the internet . I complaint it for whole month for the correction of the internet . They charged me for more usage of net connection. Sir I am a student, I need your help. plz help me.

user name [protected]@yahoo.com account no28388 no internet connection from 24.11 2009 i want inter connection now its urgent

sir,
as per your guideline I had sent a message ACT 45 from my prepaid mobile 0n 17/11/2009 at about 0930hrs for activation of 49 paise per min plan. The confirmatory message from your end said that the same would be activated in 24 hours. I am sorry to say that the desired service has not been activated as yet i.e after six days in spite of my talking to your helpline at least on two occasions. could you please look into the issue.
Thanking you
A K Sen Choudhury

Hello,
Beam cable has been providing me connection since 8-9 months. Since then only 1 or 2 months was good. After this from 7-8 months its giving me problems of Frequent Disconnection. Their Customer support is really worst. And Hardly 2-3 times the problem is solved temporarily. And when asked to solved the problem when gone to nearby office they tell every time that,they will solve this time. I think its the worst service.

user name abdulsamad [protected]@yahoo.com account no 28388 no inter net connection from tommarrow i.e from 06.11.09 what ur doing .i had paid package amount to beam cable system .every time there is no internet connection at my home why i want internet connection now urgently .give me internnet connection now

i have taken a new conection but after one day i have format my system from that time onwards i am using internet without user id & password pls solve this problem as soon as posible.ok

i[censored] have complaints regarding beam cable please visit www.beamtele.weebly.com...

i got a solution here.. please complaint here..

I have paid an amount of Rs 1150/- to the company's executive on 09-09-09, but did not recieve the connection till now. On calling the customer care, the executive gives a new reason every day. I was promised a connection within 48 hours. An today on 18th sep 2009, the customer care executive say they need 7 days to give me a connection. Having paid the amount i am not able to go for another connection. Internet is very important to me as i am working from home.

Hi,

I have internet connection from Beam tele recently when i connect their cable to my laptop it got burned.
And my laptop got damaged, i informed them but they are not replying as per that situation and also saying its not their problem. Please look into my problem.

Thanks
Bhaskar

Beam cable is one internet provider u'll take to cry ur days for. They have the most illiterate of reps. on customer care. The guys seems to have by-hearted the sentence " sorry for the inconvenience caused sir, we’ll forward the complaint and get back to you ASAP”, and the day never comes. They’ll keep sending you sms’s on ur mobile stating” i[censored]r complaint is not resolved in 24 hours, fwd this message to 9xxxxxx”. You do whatever you want to do, the bottom line is THEY’LL RESOLVE UR PROBLEM WHEN THEY WANT TO and you can go ahead and explain ur head out to them again and again, they just wont agree.

I took beam cable in Sep’08, but have to confess this has been a complete sorry story. Let’s go one by one:
1. They charge me 1500 for installation although there is a connection right next door to me. I agreed to this, who gives a if it’s really worth.
2. In-spite of my repeated requests, the given the responsibility to take payments always comes at 8:00 AM on a WEEKEND. Can you imagine??
3. It goes on, and then one day I have to move to another place 2 blocks away. The beam cable executives with all the talent they have got to harass and irritate people with something like – not responding at all (i.e going mum completely) as if they are with me on this, and u ask them the second moment – they have the aforesaid reply ready to be smashed on my face again.
They took 20 flat days to finally move my connection after me wasting a good sum on the calls to them and on top of that the harassment they left me with COZ THEY COMPLETELY DON’T UNDERSTAND ANYTHING.
4. Today was the final nail in the coffin, their executive for some reason couldn’t call/come to my place/ come to my office for a month to take the payment and voila—my connection has been disconnected. I gave a call day before and with the sweet asses they have sitting over there in their call center, got to know that it’ll get re-connected in a day. Well 2 days are already over and still nothing. The final call from me to them minutes back enlightened me that I didn’t pick a call twice today (on the mobile I am carrying – WELL THAT”S NEWS for me) and well here the [censored] he goes again “ I have forwarded ur prob, should be sorted in 24 hrs”. Then what did the guy I called day before did, took the complaint home and on it??

I really don’t know when this complaint would be tackled but really would want to smack the face of each guy sitting in their call center. Oh, almost forgot the icing on the cake, these guys never have a MANAGER in office. I have even got responses like “he’s in the loo” and “he’s gone for a smoke” from these guys. Such is the unprofessional attitude.

Let’s see what happens. Any guy knows the right way to tackle them, send me a reply…

Gaurav Arora
Kondapur
Hyderabad