[Resolved]  Bharatmatrimony — not providing value added service by assisted matrimony

I have taken bharat matrimony's assisted matrimony service by paying Rs.19,000/- where they promised me they will be building my profile,will send 3-4 profiles per week and apart from this I can send them the profile nos. of my search which they will follow up. But to my disappointment they never build my profile and hence I was not getting any positive response. when we raised this query they said that they only edit profile and not build it....thereby they misguide people with this promise. Then again only couple of weeks in the beginning we received 3 profiles per week . we mailed them when we did not receive any profiles then they send 2-3 and so we have lost many weeks without any response. As this service is time bound of 90 days and such lethargic behaviour of this service provider and the value time wasted does not call for. And till today I have not received any mail regarding the status of the profiles which I've accepted.So is it that they don't follow up further when we have accepted the profiles and wait for our 90 days to expire, so that they can fleece further money to renew the service? Hence they have to refund my Rs.19,000/-. Please take strong action against the company so that justice may be delivered.