[Resolved]  Bharti Airtel Limited — Surrender and Refund/False committment.

Sir/Ma'm,
I want to draw your attention towards the series of mails as under which I have been exchanging like a game of TT for a refund of some 1800/- against the surrender of my postpaid mobile connection in Kanpur, UP in the month of Feb 2008.
Its almost one year, I have not got the refund and most agonizing is the false committments I have been getting from Bharti Airtel on the issue as may be seen in the mails below.

This was not expected from a company like Bharti Airtel and I would like you to get the issue resolved and help me out...

Thanx

Bimal Kumar


From: <[protected]@airtelindia.com>
To: <[protected]@everestind.com>
Sent: Sunday, January 25, 2009 7:25 PM
Subject: (Mobile No:=[protected] ) Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]


Dear Mr. Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction, you had expressed concern over refund of security deposit amount of your Airtel mobile number [protected].

We understand your concern and will work towards resolving the same.

Due to system constrain, we regret for the delay in responding your mail.

Kindly be informed as per your previous service request 20113597, the refund of security deposit has already been processed and the cheque would be delivered to your billing address within 15 days.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Ravi
Customer Care Executive
Bharti Airtel Limited



---- Original Message ----


I dont think u will be able to resolve the issue even by 19th Jan as this
is
perhaps the 6th or 7th deadline set by you.

I am so so sorry, its really matter of shame.

Thanx

Bimal Kumar
Dy Manager-Mktg
Everest Industries Ltd
36 C, Geeta Chamber,
IInd Floor, Zone II, M P Nagar,
Bhopal-462011
Phone:[protected]
Mob:[protected]
E-mail:[protected]@everestind.com
Website:www.everestind.com

----- Original Message -----
From: <[protected]@airtelindia.com>
To: <[protected]@everestind.com>
Sent: Tuesday, January 06, 2009 10:04 PM
Subject: Re: (Mobile No:=[protected] ) Fw: Your Airtel Mobile (#[protected])
[REF:[protected]]


Dear Mr. Kumar,

Thank you for contacting Airtel.

You have expressed concern over refund of security deposit amount of your
Airtel mobile number [protected]. We understand your concern and will work
towards resolving the same.

Due to system constrain, we regret for the delay in responding your mail.

We would like to inform that your concern has been registered with us and
the service request is 20113597.

We will revert to you on or before 19/01/09.

Please be informed that your number has already been permanently
disconnected with effect from 17/04/08.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Parthiban
Customer Care Executive
Bharti Airtel Limited

---- Original Message ----
From [protected]@airtelindia.com
To [protected]@ebspeml.bharti.com
Cc
Subject (Mobile No:=[protected] ) Fw: Your Airtel Mobile (#[protected])
[REF:[protected]] Message From "bimalkumar" <[protected]@everestind.com>
Date 11-Nov-2008 15:05:56
Attachments None


Really its too much...still no clue regarding my refund case?
What happened to your 13th October committment?

Please say that its not possible for you to refund my money...and I should
better forget this issue.

Thanx

Bimal Kumar
Dy. Manager(Mktg)
Everest Industries Limited
36-C, Geeta Chamber
M P Nagar Zone II, Bhopal-462011
Contact Nos:
??????????????????? Mobile:[protected]
??????????????????? Direct:[protected]
??????????????????? Fax :[protected]
Email [protected]@everestind.com
Website www.everestind.com
----- Original Message -----
From: bimalkumar
To: [protected]@airtelindia.com
Sent: Saturday, October 04, 2008 11:29 AM
Subject: Re: Your Airtel Mobile (#[protected]) [REF:[protected]]

Dear Nivedita,
I will wait for the D-Day as given by you...Lets see if the issue is
sorted out by then.

Thanx

Bimal Kumar
Dy. Manager(Mktg)
Everest Industries Limited
36-C, Geeta Chamber
M P Nagar Zone II, Bhopal-462011
Contact Nos:
??????????????????? Mobile:[protected]
??????????????????? Direct:[protected]
??????????????????? Fax :[protected]
Email [protected]@everestind.com
Website www.everestind.com
----- Original Message -----
From: [protected]@airtelindia.com
To: [protected]@everestind.com
Sent: Saturday, October 04, 2008 10:57 AM
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]

Dear Mr. Kumar,

Thank you for contacting Airtel.

This is with reference to your email dated 29/10/08 regarding refund not
received for your Airtel mobile [protected].

We regret the inconvenience faced and also for delay in reply.

We would like to inform you that your complaint for refund not received is
in process. Your complaint number is 18584432. We will get back to you by
13/10/08.

For further clarifications or assistance, please reply to us via E-mail at
[protected]@airtelindia.com.

It has always been our endeavor to provide you with the best customer
service and we assure you of our sincere commitment to meet all your
future requirements too.

Regards,

Nivedita Bhardwaj

Customer Service
Airtel


Still waiting for a clear cut reply on the issue.

Bimal Kumar
Dy. Manager(Mktg)
Everest Industries Limited
36-C, Geeta Chamber
M P Nagar Zone II, Bhopal-462011
Contact Nos:
??????????????????? Mobile:[protected]
??????????????????? Direct:[protected]
??????????????????? Fax :[protected]
Email [protected]@everestind.com
Website www.everestind.com
----- Original Message -----
From: bimalkumar
To: [protected]@airtelindia.com
Sent: Friday, September 26, 2008 4:34 PM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]

This is really strange.
I am not sure how much shd I follow on this matter.
The refund amount has still not recieved.
If its not possible, say NO...and mail that you cant do so.

Thanx

Bimal Kumar
Dy. Manager(Mktg)
Everest Industries Limited
36-C, Geeta Chamber
M P Nagar Zone II, Bhopal-462011
Contact Nos:
??????????????????? Mobile:[protected]
??????????????????? Direct:[protected]
??????????????????? Fax :[protected]
Email [protected]@everestind.com
Website www.everestind.com
----- Original Message -----
From: [protected]@airtelindia.com
To: [protected]@everestind.com
Sent: Friday, July 25, 2008 12:51 AM
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]

Dear Mr. Kumar,

Thank you for contacting Airtel.

This is with reference to your email dated 19/07/08 regarding refund not
sent for your Airtel mobile [protected].

Due to technical constraints, there has been a delay in replying to your
email on time. We regret the inconvenience caused.

We would like to inform you that as per our records your refund amount of
Rs. 1427.80 has already been sent to you through cheque on 27/05/08.

However, we have forwarded your complaint and the matter is being taken up
by the concerned department.

Kindly note the complaint number for the same 17627301 and we will get
back to you by 06/08/08 regarding the same.

For further assistance, you may E-mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Regards,


Syed Kamran Shah

Customer Service

Airtel.

---- Original Message ----

Dear Friend,
How much time does AIRTEL take to refund the security amount taken after
the surrender of a number, which I did in the last week of Feb at
Kanpur(UP) after I got transferred from Kanpur to Bhopal.
In my case(No [protected]), it has already taken more than 4 months...Is
this the speed with which BHARTI AIRTEL works!
Plz revert back ASAP.
Send the cheque to the billing address as follows:
Everest Industries Ltd,
Juhi Local Goods Shed,
Northern Railways, Kanpur 2008006.
Ph:[protected]

Rgds

Bimal Kumar
Everest Industries Ltd.
Dy.Mgr(Mktg)
36-C, Geeta Chamber,
M P Nagar, Zone II, Bhopal.
Pin:462011.
Contact Nos:
(O):[protected]
Cel:[protected]