[Resolved] Bharti Airtel Limited — stop airtel gprs service | |
I am a regular subscriber of Bharti Airtel Mobile Service Provider and my Mobile no. is [protected]. Since last month i.e, February'10, I have been facing some unpleasant exercise from the said service provider and till date they keep sending SMS on regular interval in relation to Valentines' days. Not only that, they are charging for the same. Though I have taken the matter with the so-called service provider and made a lot of exercise to stop the flow of sms but all in vain. They have neither deactivated the same nor did they give me any assurance to stop the exercise. But almost every occasion when I make any recharge immediately they are deducting my balance on account of that. Kindly notice that being a tiny customer, it has been very troublesome to me to bear extra burden. I am in the deep sea hardly understand what should I do. You would be kind enough if you take the matter seriously with them & have a benefit to me to keep the service alive. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
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AIRTEL/GPRS — Service Provided
Hi,I am really very happy finding WORST service provided by AIRTEL. Reasons for the
same are:
1. GPRS activation took the period from 20 th may 2008 to 25 th may 2008. SMS
(AGPRS is not working at all)
2. required continuous follow-up.
3. customer service response time was worst. Also getting the reason that
Saturday our systems are down so can't help. Please change the slogan to 20X 6
instead of 24 X 7.
4. Has to listen to [protected]@1.50 every time which is most irritating. Even-though I
am having [protected]@0.99.
5. Got response from the Team Lead that we can't give you the 'Hisaab of each
hour'.
6. no response from Customer care for a long time.
7. Why are you telling a customer that your service will be activated within 4
hours when it is taking more than 24 hours.
8. Also I have registered my number in DO NOT Disturb services of AIRTEL, bit still I am getting calls from AIRTEL Executives itself. Isn't it a joke. how can Airtel use DO NOT DISTURBE service registered people's number, and call them?
What is guarantee that in the future same case may not happen.
Also find out the person who have responded arrogantly from the audio recordings
and do let me know what action you have taken against him.
Waiting for a fast response but know that my expectation is not correct.
Previously I was having a respect for AIRTEL as it is an INDIAN organization but
now my experience is really BAD. should I believe in Airtel.
Thanks and Regards,
Amol
@[protected]
PS: Please give this letter as "LETTER OF APPRECIATION" To each person
involved in my case. That you can find out from your database I guess.