[Resolved]  Bharti Airtel Limited — Cancellation of connection

Address:

Karnataka

Hello,

I have been using Airtel Broadband connection ([protected]) since 2010, as i had to relocate to Marathahalli, i requested to transfer the connection to Marathahalli in Airtel customer care centre (Koramangala 5th Block, Bangalore). Since there was no feasibility in Marathalli i raised a ticket (service request) for the cancellation of connection on April 27, 2013 by calling Airtel customer care number. I had done the April month's payment on May 04, 2013 and Rs 500/- was waived off since i had cancelled the connection. I also have the bill for the April month's payment.

The customer care executive mis-guided me by saying that they will check if the connection can be provided to Marathahalli and kept it on hold. After 2 weeks i received a call from Airtel saying that they cant provide connection to my current location and again a created a ticket for cancellation. Airtel has been generating bills after the cancellation and the connection i still active as of today (August 9, 2013). I keep getting calls and e-mails from Airtel for the payment of bill, which I have not used at all. Recently i also received a mail regarding legal proceeding and also the bill has come upto Rs. 3473/-

I kindly request you to cancel my airtel postpaid connection immediately.

My Airtel broadband connection number is: [protected].

Please help me out in this regards. It has been very frustrating for me to go over this.

Thanks,
Deepa Karkera