Bharti Airtel Limited — Cheating by Airtel

Address:

Hyderabad, Andhra Pradesh

I was using airtel prepaid no. [protected] since 2008. Since January 2012 I didn't use this number &it was deactivated. I called customer support([protected]) in the last week of July 2012 & I was told that my no is not yet assigned to anybody and will be activated within 24hours. I was told the balance is zero.When my number didnt get activated even ater a week, I called the customer support again on 23/08/2012.I was told to recharge my mobile to get it activated. I did recharge my mobile with Rs.50/-. But still my no was not activated. Again I called support and I was told recharge was not successful and i need to recharge with Rs 31 to get it activated. i did it but no luck. Again I called cust support ,I was told the balance is now Rs. 24 and I need to recharge with Rs31 followed by Rs.2 to activate it. I did it. but still No didnt get activated. Again i called cust support. It was told me that I dint do recharge of Rs.2 immediately after rs31., it didnt get activated. So next day I did the same way. But still my No didn't get activated. I kept on following with cust support till today. But no proper solution from them and I was in vein. I tried calling my own number from a different airtel number and for my shock!!! somebody answered the call. Upon asking the person said that this No. got assigned tom a month ago. I called customer support & they said it cannot be reassigned to me. But what about the money I recharged??? The supervisor told me that, if I give any airtel prepaid No. they will refund my amount by recharging that No. I gave [protected]. And they kept me on hold and call got dropped. Since last 5 hours I called customer support several times & each time either they kept my call on hold or told will transfer to concerned person and thy kept on disconnecting the call. After struggling for 5hours, I could talk to one supervisor and he said that we cannot give you refund. Now, who is responsible for all the humiliation I am going through since last 2 months? What about the valuable time I spent talking to customer support ????
Why was wrong information given to me??? Why did they ask me to recharge it when it is assigned to other person??? Why was I told that the number will be activated for me in the call itself ?? Why did the cheat me???? Who is going to give me back the compensation for my valuable time that I spent talking to customer support which did not yield anything?? I need justice... I request the concerned person to take necessary action against Airtel for this mess and do the needful. And make sure that this kind of humiliation is not done to any other customer like me.