Bharti Airtel Limited — Disconnected/blocked my mobile services

Address:

Pune, Maharashtra

I am very disappointed with airtel services. Yesterday I went to one of the Airtel Relationship Center (ARC) in Pune to convert my mobile services from Postpaid to Prepaid. Below is the exact address of ARC.

Singh Enterprises
Shop No 14,Gold Field Plaza, Opposite Wadia College, Pune - 411001.

They asked me to settle the postpaid bill so I did that. But in surprise they told me to pay Rs. 310 which is supposed to be around Rs. 220 after calculating all scheme discount, tax, etc. I don't know how he has calculated Rs. 310. But still I paid it as I had to convert my Postpaid to Prepaid as soon as possible.

That was about my postpaid bill which I paid via credit card. Then airtel associate ask me to pay 100 rupees for postpaid to prepaid transfer fee. I asked him to directly charge it using credit card but he told me to pay in
cash!!. If there are any fees I have to pay then I suppose to get the receipt. But he did not give me any receipt. I have provided all required documents to transfer services from Postpaid to Prepaid, Airtel Relationship Center (ARC) mentioned above does not submitted the documents and Airtel blocked/disconnected my mobile services. Now I can’t make any call at all and they are still asking me to submit the documents which I have already submitted. AIRTEL is very lazy in services. Do I have to visit their office every day to just activate my mobile services?

I don't understand why do you need document again as I am transferring my services from POSTPAID to Prepaid. When I get postpaid connection at that time I had submitted all the documents which you want and same person now want that same number as prepaid!!

Hope I will see good action on my complain