| Address: | Bangalore, Karnataka |
I wish to share my disappointment, agony and frustration with respect to the above subject and the corresponding details in my attached mail below.
Post what I went through my harassment did not end when I received a threatening call from Advocate Meera Marwah (mobile no. [protected]) on 11th Sept 2012, forcing me to attend a court hearing towards this non payment. I was informed about 2 notices already sent to me and on my non response a compulsory physical presence in a Delhi court the next day on 12th Sept. I was offered a last chance to pay an amount of Rs 1450/- immediately or face a legal action through a civil case file against me. I was travelling to Mumbai and was attending an important conference. Being a law abiding citizen, having no time to respond to this and fearing the threat of the above mentioned advocate I made a payment of Rs 1450/- at 10:20 AM vide Airtel receipt no.[protected] dtd 12th Sept.
While I made this payment I am carrying a heavy guilt of having met this kind of treatment by Airtel while I have had several relationships with Airtel as a customer and still have few mobile connections through Airtel.
I am writing this to you with a last hope of getting your response to the whole incident.
From: Pankaj Kumar <[protected]@yahoo.co.in>
Subject: Re: Outstanding on your Landline/Broadband no : [protected] - VC
To: Collections.[protected]@in.airtel.com
Cc: a_rajesh1.[protected]@in.airtel.com
Date: Thursday, 26 April, 2012, 6:26 PM
Dear Rajesh
It is very unfortunate that you are sending a reminder mail for a payment to a customer who has always paid your bill in time without checking the reasons internally for the same.
Background :
I requested for shifting my landline connection 40923081 from the existing address at Sarjapur Road in mid Nov of 2011. Inspite of numerous follow ups Airtel Blore was unable to shift my connection to the new address at Whitefield untill January 2012 for reasons unknown to me. Having a high necessity for a phone connection I opted to go with an alternate service provider in mid of feb. This has caused me great discomfort and loss where I had to live for 3 months without a landline.
For reasons unknown to me while they could not shift the connection they kept the existing connection live which accrued the minimum bill month on month. I have received several phone call asking for the payment which is increased month on month.
Why I am not liable to pay this outsatnding amount are :
1. I have cleared my bills for usage till Nov 19
2. After Nov 19 there is no useage on this no. as I had shifted out of that address after Nov 19
3. Several email communication from your nodal officer accepting the delay for shifting this number
4. More than 10 service request holding my patience to stay with Airtel for almost 3 months
I was very serious of taking this case to consumer court for facing great inconvenience where I had to live without a phone connection for 3 months. I decided against it as I recd a new connection from a new service provider and acted purely like a non reactive Indian Customer.
According to me I must receive my security deposit refund immediately which I haven's till now.
I donot wish to receive such reminder after this mail. This can only lead to a litigation which I am extremely capable of taking up in a lawful manner.
Though I am hopeful you would understand the issue using your wisdom and close the matter.
Pankaj.
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