[Resolved] Bharti Airtel Services — Excess billing and cheat | |||
Sir I got a connection of Airtel 6-7 month ago as a part of my company policy i.e. Cug 99 plan. According to plan my billing cycle were 6th of every month. But I had to submit my bill against my reimbursement till 4th of every month. So that I requested to Airtel customer care countless time to change my billing cycle but they did not respond and charged late fee on my no. While it was their fault. After that there was 1000 excess billing in novermber month on the name of gprs. But I requested them contacted to their nodal officer regarding that but they didn't respond positively. After all this I got the call from them executive of Airtel regarding bill payment. I told them a lot more time about all the above problem they were only have the words ''my system is error free'' nothing else they response positive. After all they they stopped my services without information while it was my life line because being a journalist I need the mobile too much for my profession. I faced a lot more problem. Daily I am getting all the repeated tape of their customer care executive. After that they were saying how much you think the real and actual bill. I told them that I am ready to pay the bill i.e. I will not pay the late fee and not that excess charge of gprs what I have not used. They became ready and said me you got a waiver amount of rs 2094 and rest 3200 you have to pay. We will start your services. I asked them the proof of waiver they send me a mail and I paid the amount of rs 3200 and they started my services. But within 24 hrs the services of my no. is again withdrawn. So I will like to have a legal action against this cheat, fraud and the mental pain what have been made by them. I hope I will get justice. Was this information helpful? | |||
Nov 1, 2016 Complaint marked as Resolved Verified Support Feb 27, 2013 Airtel Customer Care's response Namaste (brajesh1976), This is to inform you that your concern listed on 26 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com We assure you that we are committed to resolving the issue to your satisfaction Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 28, 2013 Airtel Customer Care's response Namaste (brajesh1976), We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 5 Comments | |||
Comments
Bharti Airtel Services — PF Status
Respected Sir,My name is ajay dubey. I worked with Bharti Airtel Services Ltd about 1 year from December - 2007 to December - 2008. .pls gives me Status & please indicates how much time it will take. I summated my docs. 8 may 2009 in Gurgaon office.
PF A/C No -HR/GGN/10693/022609
Em Code - 48856
Thanks & Warm Regards
Ajay kumar Dubey
Airtel — cheating the customer and calling them cheater.
I paid the post paid bill using a Check. and it never got updated for two months. then I stopped paying the bills as hope to resolve the issue. They barred my outgoing and incoming. But they never forgot add monthly rental. Now the bill is 1045 and they have updated my previous issue and now asking to pay billls . what iam supposed to uBharti Airtel Services — Charges for job alert
Dear Sirmy mob no. is [protected] ( Airtel Sim ) I have complaint aginst airtel as they are charging Rs 1/- per day for job alert which i have never asked and not interested also
I have complaint to their 123 custmer care no. also but reply comes this request can not b processed. Kindly do needful and ask the airtel company to return my money and stop charging for job alert
Thanks
Due to lot of dissatisfaction and cheating attitude of your representatives, I am forced to write you. That Airtel Services in Noida is more than worse.
Recently I have taken a connection No.[protected] on 30.01.2013 though Airtel Sector-58. After 3 days my services were stopped saying that some bill of 2 years back was due. I have shown all my emails and letter from Airtel showing that my full and final payment was already given in airtel. That time also, some representative came to my home gave me full and final payment letter and took cheque. That amount was credited in airtel account.
Now, when after some time when I have taken a new connection, they said we have disconnected your this connection because still some amount is reflected in our account, it is red tagged, etc.
I have a talk with Mr. Kunal phone number- [protected], who apologies that we have verified our previous records and by mistake this are red flagged and due to that your line is temporary disconnected. You just pay some 270/- Rs. For your 3-4 days operational line charges, we promise within 4 hour it will be connected. Many times I told you send me some email, he said That I cannot send until you pay this outstanding 270/- . I was again cheated by Airtel people. When I called him, he gave call to some one else or maybe he cheated and name was also wrong.
If there was anything due at my part and it was red flagged or black listed..Why Airtel has given me new number/connection? Who will return my money that was taken for new connection? I have recorded voice of your representative and the number which is taken against airtel call centre at okhala-III new delhi, which can be produced in the court of law to prove that Airtel do cheating with its customer.
Still and I am getting messages and email for some more bill..you think one side it is disconnected another side sending bills..always Airtel does like this and after some time you people will say pay some more bill.
I appeal to all users that Never listen to any executive over phone get everything in writing from fixed email addresses.
Never get Airtel connection...
Sandhya N.
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Recently I have taken a connection No.[protected] on 30.01.2013 though Airtel Sector-58. After 3 days my services were stopped saying that some bill of 2 years back was due. I have shown all my emails and letter from Airtel showing that my full and final payment was already given in airtel. That time also, some representative came to my home gave me full and final payment letter and took cheque. That amount was credited in airtel account.
Now, when after some time when I have taken a new connection, they said we have disconnected your this connection because still some amount is reflected in our account, it is red tagged, etc.
I have a talk with Mr. Kunal phone number- [protected], who apologies that we have verified our previous records and by mistake this are red flagged and due to that your line is temporary disconnected. You just pay some 270/- Rs. For your 3-4 days operational line charges, we promise within 4 hour it will be connected. Many times I told you send me some email, he said That I cannot send until you pay this outstanding 270/- . I was again cheated by Airtel people. When I called him, he gave call to some one else or maybe he cheated and name was also wrong.
If there was anything due at my part and it was red flagged or black listed..Why Airtel has given me new number/connection? Who will return my money that was taken for new connection? I have recorded voice of your representative and the number which is taken against airtel call centre at okhala-III new delhi, which can be produced in the court of law to prove that Airtel do cheating with its customer.
Still and I am getting messages and email for some more bill..you think one side it is disconnected another side sending bills..always Airtel does like this and after some time you people will say pay some more bill.
I appeal to all users that Never listen to any executive over phone get everything in writing from fixed email addresses.
Never get Airtel connection...
Sandhya N.
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Bharti Airtel Services — regarding installation of broadband
Dear Sir,I have applied a broad band connection on 2nd April 2008 in the name of Mr. Rakesh Sharma, installation place 46/13, East Patel Nagar, New Delhi. The representative whose name is Mr. Ramesh and his mobile no. is [protected] from your side has come and fill the form which no. is D-1155107, but not give me any receipt for my deposit of Rs. 500/- which I gave him. And till date there is no response from your end. I have also contact Customer Care centre they are telling that there is no entry of my mine. And when I make a call on your above said representative the phone is switched off.
Now please help me what I have to do, if Bharti Airtel people doing these type of activity and take a long time to their customer for installing broad band.
Thanks,