Bharti Airtel — Wrong information about plan

Address:

Jalgaon, Maharashtra

Hello,I am Anish Waghulde from jalgaon. My mobile number is [protected].

On 18 july 2012, I contacted Airtel customer care person for getting information about Roaming call and SMS charges and Roaming plan.

Your representive told about 43 rupees plan getting Rs. 38 as a main balance. In that He also told that validity is for 6 months and I deactivate it at any time. We confirm this from your two different representive. After that both are told same thing as i mention in above.

I recharge Rs. 43 on my number name "Roaming freedom". But i didn't receive any main balance till today. Your person told about that balance, we got very soon. But not receive.

As previous conversation with your customer care representative, today 23 July 2012, I going to de-activate the service but all our person says this is not possible. You have to stay in this service for 2 month.

Again i call customer care, different answer, This is not done by me, i don't know how to do. This scheme for 3 months.

Again I call customer care, They told this is for 6 month. No option to de-activate. You have to pay as per roaming charges.

Again call customer care, I told them what the representative told on 18th July, the answer of him is, Sorry sir, Wrong information provided to you.
We cant do anything regarding that. You have to pay for charges as per scheme.

Again we call, this is shocking answer by you person,""" This scheme is for 3 years"".

I found that this plan validity increase as representative changes. Your employers have very wrong information related to plans and provide wrong information to customer.

what is this? Now, I lost my old Friend's plan because of your wrong information. This is not acceptable.

I want my old scheme as previous plan. Please do for that otherwise I going to consumer court against Bharti Airtel telecommunication.

From morning I found many different answers that making mis-guidance of me. So please solve this problem as possible as soon.