[Resolved]  Bharti Telecom - Airtel India — Excess bill collection and not credited back

dear sir/madam,

I am one of your oldest customer and my wife and self are travelling to Thailand on 19th and will return back to india on 20th jan night.

My mobile has international roaming, but my wife's mobile you need to activate for 3 days and then disconnect.



Since i am your customer for so many years and i got sim card for my wife based on my number, i request to accede all the privileges to my wife's number so that we can enjoy benefits of both the numbers.



my wife's mobile number [protected] and you can call on me so that i can finalise this immediately.



I called your help desk [protected] and they had informed me to pay deposit of Rs. 3500 and then connect for 2days. I am not having positive reply for this kind of 2 days connection paying a deposit.



As a priveleged customer, my wife is also entitled to all the benefits as mine as it happens in any business.



Your call centre was very reluctant and more over negative, they are not giving a chance or opportunity to escalate and bring to the notice of top management and then live to them to decide.





I have been customer before Airtel bought over from JTM hence i am requesting you to give access for two days for my wife's number [protected] at the earliest. I need from 19th jan to 20th Jan only for two days as we are in thailand.



I hope you will work out positive module for the above request.





please advise your positive reply asap.



with best regards

kirti

pleas send my balance bill on my email id because my out going is not activited

Dear Sir,
I wish to bring to your notice the total careless attitude and disregard for the customer by your customer care executives calling from Mumbai. They have constantly been harassing us for payment of bills which they have not generated and sent, and have threatened to cut the line today by COB in case we do not pay. They cannot pronounce the company's name properly, or the persons name, and they dont want to listen to the customer and dont want tp take responsibility that the problem is from their end.
Airtel makes the customer feel like an . Please train your people in the art of talking to customers getting their names correct, with etiquette and courtsey rather than issue ultimatums. the telephone line nu that they are threatening to cut off is[protected]. Why should we suffer for their lack of responsibility and the fact that we have paid our bills on time always. Would appreciate a look into this matter and certain respect to be shown to the users.
Thanks
Rgds

Hi Sir,
Please refer to the above complaint. the nu is[protected] wrongly typed as 4002714. Please xcuse the error.
Rgds

Sending inflated bills and not listening to the customer has become order of the at Bharti. Customer can not raise its voice because he not able to contact any senior person in the co. No. Email or phone no. is given on Website of phone bills.
Thanks