[Resolved]  Bharti Teleservices / Airtel Mobile Delhi Circle — OVER CHARGING + CHANGED STATUS FROM INDIVIDUAL TO CORPORATE

I AM HAVING AIRTEL MOBILE CONNECTION NO.[protected], A/C NO. SINCE OCTOBER 2005 I BOUGHT THIS CONNECTION FOR Rs.600(Rs.500 REFUNDABLE SECURITY + Rs.100 SIM & ACTIVATION CHARGES), ALSO I BOUGHT THIS CONNECTION IN INDIVIDUAL CATEGORY.FROM FIRST DAY I DONT RECEIVE BILLING STATEMENTS VIA MAIL, SO I CONFIRM BILL AMOUNT FROM CUSTOMERCARE AND PAID REGULARLY.BUT I RECEIVED BILLING STATEMENT IN THE MONTH OF OCTOBER 2007, IN THIS STATEMENT MY NAME IS MENTIONED JAGVINDER SINGH HORA c/o H S R ENTERPRISES.I CALLED CUSTOMER CARE AND TOLD THE ISSUE, THEY TOLD ME TAT MY INDIVIDUAL CONNECTION IS MIGRATED TO CORPORATE CONNECTION, I WAS SURPRISED, AND TOLD THEM THAT I NEVER REQUESTED SUCH PROFILE CHANGE, HOW CAN THEY DO THIS WITHOUT INTIMATING ME, ON THIS THEY LAUNCHED MY COMPLAINT AND TOLD THAT THIS WILL SORTED OUT WITHIN 72HOURS.AGAIN I DO NOT RECEIVE ANY INFORMATION, I AGAIN CALLED CUSTOMER CARE AFTER 7 DAYS, THEY TOLD ME THAT THIS IS JUST A PRINTING MISTAKE, AND THIS WILL BE RECTIFIED.SO I WAS RELAXED.IN THE MONTH OF MARCH 2009, I WENT AIRTEL OFFICE AT PUSA ROAD TO CONVERT MY POSTPAID CONNECTION TO PREPAID AND I COMPLETED ALL FORMALITIES, THEY TOLD ME THAT THERE IS A DUE AMOUNT OF Rs.1496, I TOLD THEM ALL DUES ARE CLEARED AND NO AMOUNT IS OUTSTANDING, AND ALSO TO ADJUST SECURITY DEPOSIT IN THIS PREPAID CONNECTION, NOW THEY TOLD ME MY ACCOUNT DO NOT HAVE ANY SECURITY DEPOSIT, I WAS AMAZED AND ASKED THEM HOWS THIS POSSIBLE, THEY TOLD ME AS MINE IS CORPORATE CONNECTION AND CORPORATE CONNECTION DO NOT HAVE ANY SECURITY DEPOSIT, I TOLD ME THAT MINE IS INDIVIDUAL CONNECTION AND ON WHAT BASIS THEY CHANGED MY PROFILE AND THAT TO BE WITHOUT MY CONSENT, THEY TOLD ME THAT MY CONNECTION TO CORPORATE WAS CONVERTED ON 23/07/2007, I TOLD THAT I AM HAVING THIS CONNECTION SINCE OCTOBER 2005.NOW THEY ARE DEMANDING Rs.1496 TO CLEAR ALL DUES AND THER IS NO SECURITY AMOUNT IN MY ACCOUNT, SO SECURITY WILL BE ADJUSTED.AFTER THIS THEY WILL CONVERT THIS CONNECTION TO PREPAID.THIS IS MY OLDEST NO. AND MY BUSINESS ASSOCIATES CONTACT ME AT THIS NO. SO THIS IS VERY IMPORTANT FOR ME, NOW STATUS IS THAT THEY HAD BARRED MY INCOMING AND OUTGOING, AND DEMANDING UNNECESSARY CHARGES AND I DO NOT KNOW THAT CHARGES LEVIED ON MY ACCOUNT IS INCURRED BY ME OR BY THAT CORPORATE ACCOUNT IN WHICH THEY HAD MIGRATED ME AND THAT TO BE WITHOUT MY KNOWLEDGE, SO KINDLY LET ME KNOW AT THE EARLIEST WHAT TO DO, WHOM TO COMPLAINT AS I AM UNABLE TO COMMNICATE WITH MY BUSINESS ASSOCIATES, THANKING YOU.