Big Bazaar — Wrong product delivery

Address:

Pune, Maharashtra

Sir,
I was been cheated by big bazaar i wanted to buy an LED 32 Inches TV from big bazaar Satara road Pune - 411037 loan was also applied for the same after the approval of the loan we got the product delivery and immediately i supposed to leave for out station after 3 Months i returned from there i got a call from future capital that sir cheques given by you are from out station i questioned them the cheques were taken by you finance person he never told me about the same and if he was not knowing why was he appointed for finance purpose after that i changed the cheques and handed over to them after that i wanted to install the LED that time i saw it was not LED it was LCD after that immediately i rushes to store but i was been answered that sir your one Emi is pending please pay that so it would help us to replace the product i said ok and same day i paid the emi after that i also 1 more installment through bank after that when we went to store there was some person named amarjeet he insulted us and was very hash he was even bothered that he was talking to a women ans also answered that the people who use to deal with you have left the job after that i was regularly giving follow up to the store after that future finance came in picture we were telling them the issue but they were concerned only about there money 1st i had word with Mr Jaideep Avghade i told him all the situation he said Madam please pay the Pending Emi i asked what about the product he said that was not his concern and if i dont pay the money he would launch police complaint against ans started shouting on me and told me to talk with store people now i went to the store manager and told him all the situation he said madam i will reply over the phone it been months now still i have not received any call from the store manager after that again future capital started troubling me now some Mr.Kale from future Capital had called me and was threatening me he said he would send 4-5 people to my job place yo recover the money i asked replacement of my product he said i have given the finance and product is not his concern what ever your issues are ther are with big bazaar get sorted with them i dont care weather they are been sorted pay my money back to me.
I want to know what kind of people i am dealing with first of all i m cheated and they are also threatening me what should i do should i except that i am cheated and pay the money or i should hope that this complaint will give me justice ?
Can i know if i am been delivered LCD why should i Pay for LED only because Future Capital Mafia people are telling me to pay,i expect that there should be a strict action taken against the store and the future capital mafia.

Prerna Singam
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