[Resolved]  Reliance Communications — Bills Received of the number which has never been issued

Address:

South Delhi, Delhi

Dear Sirs,

Please find the mail below in which my grievances are given in detail. No action has been taken by Reliance Communications Ltd. till date. Even after sending repeated mails to their Nodal officer, etc, not even a single mail has been replied. Now again I have started receiving harassment calls from[protected], the person calls himself the lawyer of Reliance Communications Ltd. I also have a copy of the bill recently received, but as the file size is too big I am not able to upload. please provide me with the email so that I can send you that attachment too.

Kindly look into the matter.

[protected] Forwarded message[protected]
From: Riju Nair <riju.[protected]@ard-enterprises.com>
Date: Tue, Dec 14, 2010 at 9:01 PM
Subject: Fwd: Repeated request for termination of Billing A/c no. [protected]
To: vinay.cb.[protected]@relianceada.com, vipin.l.[protected]@relianceada.com
Cc: krishan.[protected]@relianceada.com, manisha.k.[protected]@relianceada.com, [protected]@relianceada.com, [protected]@relianceada.com, Rcomappellateauthority.[protected]@relianceada.com, Sanjay.d.[protected]@relianceada.com, punit.[protected]@relianceada.com, vishal.[protected]@relianceada.com, ajay.km.[protected]@relianceada.com


Dear Mr. Vinay,

I think now it's high time i have been sending you mails but there is no response. I had even called you and you had promised to call me back. As you have been so irresponsible now i think i will have to contact consumer court with all previous communications that we have done with you.


Regards,

Gupta
M: [protected]

[protected] Forwarded message[protected]
From: Riju Nair <riju.[protected]@ard-enterprises.com>
Date: Thu, Nov 25, 2010 at 5:06 PM
Subject: Fwd: Repeated request for termination of Billing A/c no. [protected]
To: vinay.cb.[protected]@relianceada.com, vipin.l.[protected]@relianceada.com
Cc: krishan.[protected]@relianceada.com, manisha.k.[protected]@relianceada.com


Re-sending.

[protected] Forwarded message[protected]
From: Riju Nair <riju.[protected]@ard-enterprises.com>
Date: Fri, Nov 19, 2010 at 6:02 PM
Subject: Repeated request for termination of Billing A/c no. [protected]
To: vinay.cb.[protected]@relianceada.com, vipin.l.[protected]@relianceada.com
Cc: krishan.[protected]@relianceada.com, manisha.k.[protected]@relianceada.com


Dear Mr. Vinay & Mr. Vipin,

With reference to the telephonic conversation I had with Mr. Krishan Kumar on 19/11/2010, please find some of the mails written to reliance and the BAN number for the number is [protected].


List of Items attached:

1. Cancellation Application
2. Legal Notice
3. Current bill received.



Please refer to the letters and emails attached to this mail to understand the issue.

Just for your reference, I will tell you my problems again.


In December 2009, I applied for the connection of land line and broadband for my branch office, but later your executive Mr. Chandan told that the connection is not possible because of some technical reasons, but later I started receiving bills and later 1 day I received a legal notice and was threatened to pay the bill for which I or my company is not responsible and hence to solve the issue once and for all and stop the harassment received from your end, I made payment. Moreover my advance which I had paid to apply for the connection is already there with reliance.


Then I applied for cancellation of my request for the connection, bit unfortunately again I received a sms for payment. I don’t understand what is going on and why don't your organization people read mails and take necessary actions even after sending repeated mails, giving repeated calls to customer care as well as to your office and also to Mr. Abhinav Sinha (ASM for reliance broadband and land line)? The same mail was forwarded to Mr. Abinav Sinha too(M: [protected]), but no action has been taken.


Already I have complained so many times to customer care of your company but for no use, they are just sitting there to make a fool out of people and play around with them and their organizations. The reference numbers of those communications are are available in Cancellation Application attached.


Last Mail received from Reliance was 24th Sept, 2010 with the subject line as "RE:'ADAG=[protected]'Reference to your e-mail"


Last reply sent to the mails was on 28th Sept, 2010.


After the above said mail no reply was heard from your organizations end.


I want you to either resolve this issue or if it is left for me to tackle then I would prefer court of law or what ever medium I feel the best. I am forced to take such actions just because of the problems we are facing because of your organizations inability.


Please Note: Keeping in view that the issue will be resolved this time, these mails have still not been sent to Appellate Authority or to reliance head office or other high officials or to TRAI.


Kindly look into the matter before I am forced to take above said actions.

Regards,


Gupta

M: [protected] / [protected]

[protected] Forwarded message[protected]
From: Riju Nair <riju.[protected]@ard-enterprises.com>
Date: Fri, Sep 3, 2010 at 12:31 AM
Subject: Re: Immediate cancellation request of Billing A/c no. [protected]
To: puneet.kr.[protected]@relianceada.com, [protected]@relianceada.com


Dear Puneet,
Please refer to the mail i have written to you and customer care which i have attached with this mail.
You are the only contact which i have in reliance broadband, now i would like to bring to your notice inefficiency and incompetence of your company's employees , i hope you hold a respectable position in this organization and you are well qualified to understand my inconvenience as a customer.
Please read the attached mail and tell me which word in my previous mail is not understood.
Again I am bringing to you and your company's notice that i don't have an installation of broadband connection and land line connection from your company but i am receiving bills and sms for payments, already you people have put me into so much of trouble and harassment why you are not understanding a simple thing. Already this matter is being told to your customer care many times but no action has been taken .
Please take a note neither me nor my company is any way responsible for any bill generated for the billing account no.[protected].
Still you people issued a legal notice and compelled me to pay the previous amount .
Now again a fresh bill has been generated for Rs 323.04 is this matter going to end any time in near future.

I have done a biggest crime in this world by just applying for a connection from your company (which your staff never installed )and in return i have received humiliation , harassment .

If my mail has reached a correct person i would request a confirmation by mail for my previous communications and a written confirmation from reliance that action has been taken and my problem has been rectified and a written confirmation from reliance that my firm is not responsible for the above mentioned billing account.
Already your employees have visited my office and seen that i don't have your installation.
Once again Reliance is free to make a visit to my place to have a look whether i have your installation or not.

I hope you understand the seriousness of the matter and necessary action would be initiated against the irresponsible and unaccountable employees of your organization (names mentioned in attached letter) .

And i hope that Reliance also has few good , accountable employees who understand how much pain someone has taken to establish a brand called "RELIANCE", I hope my faith is reinstated in your brand .

I hope my mail does not end up before blind eyes.


Riju R Nair

[protected]


On Wed, Jul 21, 2010 at 5:43 PM, Riju Nair <riju.[protected]@ard-enterprises.com> wrote:

Dear Sir,
I would like to inform that , i have applied for a connection in the month of November 2009, but unfortunately my application for the connection was rejected because of the reasons given by your executive Mr Chandan .
Still i am getting the bills for the Billing A/c No. [protected] , i have received a legal notice too.
My application for cancellation and request for refund is attached with this mail.
I Request for immediate cancellation of the mentioned Billing Account as me nor my partners nor my organization is any way responsible for any bill generation on the number.