[Resolved] Bluedart — regarding damage claim | |
Hi SirMadam, I have sent my luggage by your courier service (shipping number is [protected] and date -23/05/2009) with insurance and I found damage in my CPU. i have send mailed regarding this to blue dart at their custumer care mailid.i got this response from them. Dear Sir We thank you for writing to us This is regarding the shipment sent through our network vide airway bill number [protected] dated 23/5/09 to Gurgaon which was delivered on 28/5/09 at 1500 hrs . We wish to bring to your notice that this shipment was delivered in intact condition and there were no exceptions or remarks made by the consignee at the time of delivery. The copy of the POD is enclosed for your reference. Please note this case of damage have been brought to our notice after more than 24hrs of delivery of the shipment whereby its not possible for us to carry out the investigation to a logical end to acertain if the exception occurred in our network or not. In view of this it will be very difficult for us to justify claim settlement for this shipment for future, we request you to bring any exceptions to our notice immediately after delivery or at least within 24hrs of delivery. This will enable us to do a proper investigation in absence of which we will not be able to settle the claim Please get in touch with us, should you require any further clarifications. Rituparna Dhar│Senior Executive - Customer Service │ Blue Dart Express Limited Blue Dart Express Ltd., Connection Point, Ground Floor, Airport Exit Road, Bangalore-560017 ' Regards, Pankaj Chaudhary, Mob: [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
dear Sir my Name Anand Singh My order WAIBILL NO is - [protected], product Price only Rs.211 i'm pay 1000 but courier boy not return my extra amount.
so please chase the my complain
please advoice me
so please chase the my complain
please advoice me
thanks for my extra payment,
I'm received my extra payment
I'm received my extra payment
My Name is Rahul Gandotra . I am really frustrated with bluedart delivery and customer service.. They totally damaged/Broken our KIds Bike and now have been harrasing us for last 3 months .. Refer to below email.. Pathetic customer service and worst employees ..
If anyone from bluedart cares about the customers . Please read the email below which has been going on for last 3 months . W e have lost close to 20000/- and they are just considering 5000/-
[protected][protected][protected][protected][protected]-----
Sonia,
This is really frustrating. you dont seem to understand our ask here. I would like to again ask on what ground you are considering 5000/- as claim. We have lost close to 20000/- and we have made numerous calls to you all.and wasted enough time. I need you to please process full claim. If you cant. Let me know who can????
On Thu, 11 Oct 2018 at 17:10, wrote:
Dear Rahul,
Please be informed that we have maximum liability Rs 5000/- only
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on Description: Description: Description: cid:image008.[protected]@01D2A162.0569EA60 www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company onDescription: Description: Description: images.pngDescription: Description: Description: images.pngDescription: Description: Description: GooglePlus-logos-02.pngDescription: Description: Description: You Tube.jpg
From: Rahul Gandotra [mailto:[protected]@googlemail.com]
Sent: Thursday, October 11, 2018 3:39 PM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: nitasha.dubey; ANWAR PASHA /CS /BLR /SR.EX; JOHN J /SEC/BLR PTH/SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; TEESHALLY G /CTR/JMU /EXEC; ANAND DUBEY
Subject: Re: [protected]
Sonia,
On what ground you are considering 5000 as claim .. The product which you guys severally damaged (AND IT IS IRREPARABLE) had cost us 15000/- and you guys charged us Rs 3491/- . We had shipped the product considering the brand name. I have been watching this email for over 2 months now and you all have been mentally harassing us for over 2 months now by asking same DOCs /Info repeatedly.
I would want you to process the claim for entire amount . Before i escalate to your senior leadership and file a harassment case..Let me know if you have any questions
On Thu, 11 Oct 2018 at 14:39, wrote:
DeaR sir,
Thanks & as per liability we can handle the calim maximum Rs 5000/-
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Rahul Gandotra [mailto:[protected]@googlemail.com]
Sent: Thursday, October 11, 2018 1:21 PM
To: nitasha.dubey
Cc: SONIA RANA /CS /DEL NRO/SR.EX; ANWAR PASHA /CS /BLR /SR.EX; JOHN J /SEC/BLR PTH/SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; TEESHALLY G /CTR/JMU /EXEC; ANAND DUBEY
Subject: Re: [protected]
Hi Sonia,
Attached is the claim letter. I would humbly request you all (Blue Dart team ) to please process the claim ASAP.
Thanks
Rahul Gandotra
On Thu, 11 Oct 2018 at 12:45, Nitasha Gandotra wrote:
I will tell my husband Rahul to send this as I have tried and it’s showing in sent items too.
Thanks,
Nitasha Gandotra
On Thu, 11 Oct 2018 at 12:20 PM, wrote:
Nitasha,
Please share in attachment
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Nitasha Gandotra [mailto:nitasha.[protected]@gmail.com]
Sent: Thursday, October 11, 2018 12:37 AM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: ANWAR PASHA /CS /BLR /SR.EX; JOHN J /SEC/BLR PTH/SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; TEESHALLY G /CTR/JMU /EXEC; [protected]@rediffmail.com; [protected]@gmail.com
Subject: Re: [protected]
It’s showing once you the entire message. However, sending again. PFA
Thanks,
Nitasha
On Wed, 10 Oct 2018 at 1:21 PM, wrote:
Please share in attachment
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Nitasha Gandotra [mailto:nitasha.[protected]@gmail.com]
Sent: Wednesday, October 10, 2018 1:17 PM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: ANWAR PASHA /CS /BLR /SR.EX; JOHN J /SEC/BLR PTH/SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; TEESHALLY G /CTR/JMU /EXEC; [protected]@rediffmail.com; [protected]@gmail.com
Subject: Re: [protected]
Please see attached claim letter as requested.
Thanks,
Nitasha Gandotra
On Tue, 9 Oct 2018 at 6:14 PM, wrote:
Nitasha,
Please share the calim letter
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Nitasha Gandotra [mailto:nitasha.[protected]@gmail.com]
Sent: Tuesday, October 9, 2018 5:52 PM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: ANWAR PASHA /CS /BLR /SR.EX; JOHN J /SEC/BLR PTH/SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; TEESHALLY G /CTR/JMU /EXEC; [protected]@rediffmail.com; [protected]@gmail.com
Subject: Re: [protected]
When I had a word with you day before yesterday. You told me that your colleague needs claim letter on paper from my Father. You didn’t mention that I still need to talk to him before letter. Please tell him to write me an email preferably in this chain because whatever you all says on phone don’t mention in emails.
Thanks,
Nitasha
On Tue, 9 Oct 2018 at 5:45 PM, wrote:
Nitasha,
Have you spoken with Asif- [protected]
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Nitasha Gandotra [mailto:nitasha.[protected]@gmail.com]
Sent: Tuesday, October 9, 2018 2:38 PM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: ANWAR PASHA /CS /BLR /SR.EX; JOHN J /SEC/BLR PTH/SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; TEESHALLY G /CTR/JMU /EXEC; [protected]@rediffmail.com; [protected]@gmail.com
Subject: Re: [protected]
We have already sent all the information to you. Just two days back after my conversation with you over phone you want letter from my Father. He is sending today. And without giving any clarification and mental harassment you are closing the case. We would like to escalate this to your Seniors please.
Thanks,
Nitasha
On Tue, 9 Oct 2018 at 2:34 PM, wrote:
Dear Nitasha,
This is to inform you that the claim is not payable on the grounds of "Declaration not submitted"
Hence, we are closing it as "NO Claim".
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: SONIA RANA /CS /DEL NRO/SR.EX
Sent: Friday, October 5, 2018 6:30 PM
To: 'Nitasha Gandotra'
Cc: ANAND DUBEY; ANWAR PASHA /CS /BLR /SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; Rahul Gandotra; TEESHALLY G /CTR/JMU /EXEC; JOHN J /SEC/BLR PTH/SR.EX
Subject: RE: [protected]
Nitasha,
Please once speak to Asif- [protected]
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Nitasha Gandotra [mailto:nitasha.[protected]@gmail.com]
Sent: Friday, September 28, 2018 11:49 AM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: ANAND DUBEY; ANWAR PASHA /CS /BLR /SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; Rahul Gandotra; TEESHALLY G /CTR/JMU /EXEC; JOHN J /SEC/BLR PTH/SR.EX
Subject: Re: [protected]
Hi Sonia,
This is the last time we are sending all the details ... Please process the claim ASAP..
Claim Letter :-
This is to inform you that we had a shipment (kids toy rechargeable bike) which was broken /damaged when it reached Bangalore.. bike is broken and irreparable..please initiate the claim for RS 15000/- and shipment charges RS3491/-.. Attached are all the documents
Please note this has been going for couple of months now and it is the worst experience with blue dart .. Bluedart team has been asking for the same info repeatedly and not giving any justification.We are mentally harassed.. we will wait for you guys to give a positive response and live up to your brand..
Thanks,
Nitasha Gandotra
On Thu, 27 Sep 2018 at 8:29 PM, Nitasha Gandotra wrote:
Not ever thought this would be the experience with blue dart. After so many days we have to go from first step again. Will share soon. Please this time when you share the reimbursement amount explain properly to understandable as compared to loss.
Thanks,
Nitasha Gandotra
On Thu, 27 Sep 2018 at 11:36 AM, wrote:
Please share once again
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Nitasha Gandotra [mailto:nitasha.[protected]@gmail.com]
Sent: Wednesday, September 26, 2018 7:35 PM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: TEESHALLY G /CTR/JMU /EXEC
Subject: Re: [protected]
I have already sent it.
On Wed, 26 Sep 2018 at 7:24 PM, wrote:
Nitasha,
Kindly provide the claim bill or claim letter.
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Nitasha Gandotra [mailto:nitasha.[protected]@gmail.com]
Sent: Wednesday, September 26, 2018 5:45 PM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: TEESHALLY G /CTR/JMU /EXEC
Subject: Re: [protected]
How many times we have to provide all this. Whenever I receive call from bluedart as well keep saying send bill, pictures of broken part and etc. Everything has been already sent.
Thanks,
Nitasha Gandotra
On Wed, 26 Sep 2018 at 5:20 PM, wrote:
Dear Nitasha,
Kindly provide the claim bill or claim letter.
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
--
Thx
Rahul
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________________________________________________
If anyone from bluedart cares about the customers . Please read the email below which has been going on for last 3 months . W e have lost close to 20000/- and they are just considering 5000/-
[protected][protected][protected][protected][protected]-----
Sonia,
This is really frustrating. you dont seem to understand our ask here. I would like to again ask on what ground you are considering 5000/- as claim. We have lost close to 20000/- and we have made numerous calls to you all.and wasted enough time. I need you to please process full claim. If you cant. Let me know who can????
On Thu, 11 Oct 2018 at 17:10, wrote:
Dear Rahul,
Please be informed that we have maximum liability Rs 5000/- only
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on Description: Description: Description: cid:image008.[protected]@01D2A162.0569EA60 www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company onDescription: Description: Description: images.pngDescription: Description: Description: images.pngDescription: Description: Description: GooglePlus-logos-02.pngDescription: Description: Description: You Tube.jpg
From: Rahul Gandotra [mailto:[protected]@googlemail.com]
Sent: Thursday, October 11, 2018 3:39 PM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: nitasha.dubey; ANWAR PASHA /CS /BLR /SR.EX; JOHN J /SEC/BLR PTH/SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; TEESHALLY G /CTR/JMU /EXEC; ANAND DUBEY
Subject: Re: [protected]
Sonia,
On what ground you are considering 5000 as claim .. The product which you guys severally damaged (AND IT IS IRREPARABLE) had cost us 15000/- and you guys charged us Rs 3491/- . We had shipped the product considering the brand name. I have been watching this email for over 2 months now and you all have been mentally harassing us for over 2 months now by asking same DOCs /Info repeatedly.
I would want you to process the claim for entire amount . Before i escalate to your senior leadership and file a harassment case..Let me know if you have any questions
On Thu, 11 Oct 2018 at 14:39, wrote:
DeaR sir,
Thanks & as per liability we can handle the calim maximum Rs 5000/-
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Rahul Gandotra [mailto:[protected]@googlemail.com]
Sent: Thursday, October 11, 2018 1:21 PM
To: nitasha.dubey
Cc: SONIA RANA /CS /DEL NRO/SR.EX; ANWAR PASHA /CS /BLR /SR.EX; JOHN J /SEC/BLR PTH/SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; TEESHALLY G /CTR/JMU /EXEC; ANAND DUBEY
Subject: Re: [protected]
Hi Sonia,
Attached is the claim letter. I would humbly request you all (Blue Dart team ) to please process the claim ASAP.
Thanks
Rahul Gandotra
On Thu, 11 Oct 2018 at 12:45, Nitasha Gandotra wrote:
I will tell my husband Rahul to send this as I have tried and it’s showing in sent items too.
Thanks,
Nitasha Gandotra
On Thu, 11 Oct 2018 at 12:20 PM, wrote:
Nitasha,
Please share in attachment
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Nitasha Gandotra [mailto:nitasha.[protected]@gmail.com]
Sent: Thursday, October 11, 2018 12:37 AM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: ANWAR PASHA /CS /BLR /SR.EX; JOHN J /SEC/BLR PTH/SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; TEESHALLY G /CTR/JMU /EXEC; [protected]@rediffmail.com; [protected]@gmail.com
Subject: Re: [protected]
It’s showing once you the entire message. However, sending again. PFA
Thanks,
Nitasha
On Wed, 10 Oct 2018 at 1:21 PM, wrote:
Please share in attachment
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Nitasha Gandotra [mailto:nitasha.[protected]@gmail.com]
Sent: Wednesday, October 10, 2018 1:17 PM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: ANWAR PASHA /CS /BLR /SR.EX; JOHN J /SEC/BLR PTH/SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; TEESHALLY G /CTR/JMU /EXEC; [protected]@rediffmail.com; [protected]@gmail.com
Subject: Re: [protected]
Please see attached claim letter as requested.
Thanks,
Nitasha Gandotra
On Tue, 9 Oct 2018 at 6:14 PM, wrote:
Nitasha,
Please share the calim letter
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Nitasha Gandotra [mailto:nitasha.[protected]@gmail.com]
Sent: Tuesday, October 9, 2018 5:52 PM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: ANWAR PASHA /CS /BLR /SR.EX; JOHN J /SEC/BLR PTH/SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; TEESHALLY G /CTR/JMU /EXEC; [protected]@rediffmail.com; [protected]@gmail.com
Subject: Re: [protected]
When I had a word with you day before yesterday. You told me that your colleague needs claim letter on paper from my Father. You didn’t mention that I still need to talk to him before letter. Please tell him to write me an email preferably in this chain because whatever you all says on phone don’t mention in emails.
Thanks,
Nitasha
On Tue, 9 Oct 2018 at 5:45 PM, wrote:
Nitasha,
Have you spoken with Asif- [protected]
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Nitasha Gandotra [mailto:nitasha.[protected]@gmail.com]
Sent: Tuesday, October 9, 2018 2:38 PM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: ANWAR PASHA /CS /BLR /SR.EX; JOHN J /SEC/BLR PTH/SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; TEESHALLY G /CTR/JMU /EXEC; [protected]@rediffmail.com; [protected]@gmail.com
Subject: Re: [protected]
We have already sent all the information to you. Just two days back after my conversation with you over phone you want letter from my Father. He is sending today. And without giving any clarification and mental harassment you are closing the case. We would like to escalate this to your Seniors please.
Thanks,
Nitasha
On Tue, 9 Oct 2018 at 2:34 PM, wrote:
Dear Nitasha,
This is to inform you that the claim is not payable on the grounds of "Declaration not submitted"
Hence, we are closing it as "NO Claim".
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: SONIA RANA /CS /DEL NRO/SR.EX
Sent: Friday, October 5, 2018 6:30 PM
To: 'Nitasha Gandotra'
Cc: ANAND DUBEY; ANWAR PASHA /CS /BLR /SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; Rahul Gandotra; TEESHALLY G /CTR/JMU /EXEC; JOHN J /SEC/BLR PTH/SR.EX
Subject: RE: [protected]
Nitasha,
Please once speak to Asif- [protected]
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Nitasha Gandotra [mailto:nitasha.[protected]@gmail.com]
Sent: Friday, September 28, 2018 11:49 AM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: ANAND DUBEY; ANWAR PASHA /CS /BLR /SR.EX; KIRAN HEGDE /CS /BLR /SR.EX; Rahul Gandotra; TEESHALLY G /CTR/JMU /EXEC; JOHN J /SEC/BLR PTH/SR.EX
Subject: Re: [protected]
Hi Sonia,
This is the last time we are sending all the details ... Please process the claim ASAP..
Claim Letter :-
This is to inform you that we had a shipment (kids toy rechargeable bike) which was broken /damaged when it reached Bangalore.. bike is broken and irreparable..please initiate the claim for RS 15000/- and shipment charges RS3491/-.. Attached are all the documents
Please note this has been going for couple of months now and it is the worst experience with blue dart .. Bluedart team has been asking for the same info repeatedly and not giving any justification.We are mentally harassed.. we will wait for you guys to give a positive response and live up to your brand..
Thanks,
Nitasha Gandotra
On Thu, 27 Sep 2018 at 8:29 PM, Nitasha Gandotra wrote:
Not ever thought this would be the experience with blue dart. After so many days we have to go from first step again. Will share soon. Please this time when you share the reimbursement amount explain properly to understandable as compared to loss.
Thanks,
Nitasha Gandotra
On Thu, 27 Sep 2018 at 11:36 AM, wrote:
Please share once again
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Nitasha Gandotra [mailto:nitasha.[protected]@gmail.com]
Sent: Wednesday, September 26, 2018 7:35 PM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: TEESHALLY G /CTR/JMU /EXEC
Subject: Re: [protected]
I have already sent it.
On Wed, 26 Sep 2018 at 7:24 PM, wrote:
Nitasha,
Kindly provide the claim bill or claim letter.
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
Follow India’s Most Awarded Logistics Company on
From: Nitasha Gandotra [mailto:nitasha.[protected]@gmail.com]
Sent: Wednesday, September 26, 2018 5:45 PM
To: SONIA RANA /CS /DEL NRO/SR.EX
Cc: TEESHALLY G /CTR/JMU /EXEC
Subject: Re: [protected]
How many times we have to provide all this. Whenever I receive call from bluedart as well keep saying send bill, pictures of broken part and etc. Everything has been already sent.
Thanks,
Nitasha Gandotra
On Wed, 26 Sep 2018 at 5:20 PM, wrote:
Dear Nitasha,
Kindly provide the claim bill or claim letter.
Best Regards,
Sonia Rana l Senior - Executive– Customer Service│ Blue Dart Express Limited.
Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola District Centre, New Delhi-110025, India. ' +[protected] Ext 39670│ F +[protected] │* [protected]@bluedart.com │ www.bluedart.com Follow us on www.facebook.com/bluedart.official
1.Any shipment held up at the location for more than 7 days, then from 8th day demurrage will be charged.
2.Topay pickup cutoff is at 1400hrs.Kindly fwd the request before the same.All request after 1400hrs will be handled next day.
PS : Our transporter ID for pan India is 27AAACB0446L1ZS and kindly select the mode of transport ‘ Road’ for all the E-way bill generation.
--
Thx
Rahul
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Bluedart — Regarding complaint on the customer care executives.
Please ask your customercare executives to speak in a proper way with the customer.Today i spoke with SUNITHA (customer care executive of Bluedart) she have spoken to me very rashly & she started shouting at me all of the once and this is not the way to treat the customer.