[Resolved]  Bluedart Courier, Edappally, Kochi — Non delivery of credit and abusive language

Address:

Ernakulam, Kerala

I received a telephone call from M/s. Bluedaart Couriers, Koonamthai, Edappally, Kochi a few days back that they have received a courier from HSBC containing credit card. The address was my residential area which is 30 km away from Edappally. They also told me that they do not have delivery service in my area and as such asked me to collect it from their office. I am on leave up to[protected] after two major surgeries after an accident and i intimated them my inability to travel. On[protected], I received a phone call from Bluedart, that I could collect the material from their office. For me, it was for the first time that I was going to a courier's office to collect credit card and unfortunately I did not take any identity card with me. The person called me also did not tell me to bring identity card. Upon reaching their office, I was told to show the identity card and then only they can deliver it at their counter. It goes without saying that I was totally handicapped after Total Hip Replacement surgery and spine surgery. Still I managed to reach their office with the help of a walker. For the identity card, I told them I have two debit cards o[censored]nion Bank and Canara besides the mobile phone which contains the records of the calls made. None of my requests was acceeded to. Then I told them to come to my office which is only 7 km away from their office and i can prove myself as Ravikumar. This was flatly refused on the ground that they do not have time. I, then suggested them to come to my residence in my cab, I would show them all identity cards and i would drop them back to their office. This was also flatly refused. I am a senior financial executive in the rank of a grade=1 officer. Because of the surgeries, I cannot wear pants & shirts except Dhoti and T-shirt. On seeing me in these attire, they might have thought that I am a layman or beggar. Meanwhile I found an offer that those who are booking flight through HSBC cards, a cash back of Rs.1000/- will be available up to[protected]. My accident took place at Nagpur and my case is posted in Nagpur High court on 8th DEc 2011. For to and fro Nagpur one has go embargo 4 flights. So i will get a discount of Rs.4000/-. Hence I went to the office of Bluedart on[protected] with 5(five) identity cards i.e. Ration card having photo emposed, Pan card, Driving license, Voters card, Health family card issued from my office. But utter to my dismay and astonishment, none of these cards were accepted and Was told that the card could be delivered at my office only. Then I took them to my office and my collegues identified me and I thought the problem is over. The representative of Bluedart then noted my I card number in their delivery note and told me to collect he card either from HSBC or HQ of Bluedart. Since I am a peace loving man and considering my status, I did not utter a word and allowed them to go. After 15 minutes when I called the Blue dart office, I was told that my name could not be tracked. When the staff of the courier company came to my office and everybody told them that I am one of their executives and after noting my I card number, I felt funny in their reply that my name could not be tracked. After one hour I contacted HSBC and they told me they received message that the addressee refused to take delivery. I think this is to be treated as one of the best jokes and these people are more suitable for some circus company as Jockers. Now my question is who will bear the cost of my travel for two days to Edappally and Ernakulam and the loss I am going to incur (Rs.4000) besides the pressure and mental agony suffered by me. I think your front office is to be trained about customer relation and HR management. Kindly intimate the action taken in this matter.