Bluedart — Worst customer service moreover pathetic delivery guys.

Address:

Delhi

Hi all,

This is an ongoing issue with Bluedart. This is again a different issue.

The AWB # [protected] (My bank Credit Card, anyways which is very confidential.)

The first day when my courier was out for delivery I got a text that no one was at the house and then at the very next day I got a call from the Bluedart branch that whether they should deliver the package or not and I replied yes and then the same day they failed to deliver the package. Moreover the next day again I have to contact them and ask for the delivery. Luckily the delivery guy reached my door but didn't deliver the package, saying the address has mismatched (saying that it's not my flat). Where the address was being updated by my bank and they were saying that the flat # is not matching. Where I have my phone # mentioned on the address and the and my complete name. I am not getting a sense how that is possible and how they could decide what is my flat # and they returned my package. Where I have my PAN card and my contact details on the package (atleast they could have verified the ID's, if they wanted they could have also verified the address proof).Is that what for a simple mismatch of the address (Which is not, even where I was available). FYI my address is what is mentioned on the package.

Then I have written an email to the manager named Rohit Bobal complaining the above matter. Good to say that, I got a positive reply that I should get the delivery the very next day and the issue will be taken care of and which I didn't. The manager least bothered to follow up the issue.Then again after 7 days when my package was delivered back to my bank. I have written an email to the same manager with an aggravation (No profanity used). The manager called me on the same day and the end result what I found was they believe their delivery boy's but not their customer's. The only thing I have ever learned is Blue Dart delivers the packet only on a verbal consent of neighbors and people around my building (No matter whether they are insolvent or mentally retard). If the neighbor recognizes someone among the road side romeo as the consignor the deliver boy may hand over the packet to them (So people please be alerted). On the high note they behaved like doesn't matter if the customer is satisfied.

I am getting no where with this. Please resolve or let me know what should I do. I don't want to get insulted and feel embarrassed speaking to the Blue dart. Because they said upfront speak to the bank we can't do anything for you.


Thanks and Regards,
Sourav Roy