[Resolved]  Bose Corporation India — Harassment

I have purchased one SoundDock™ Portable Digital Music System on 27.12.08. On 7th.Jan 2009 I contacted Ms. Monalisa and expressed my dissatisfaction on selection of the system, I requested her to arrange the Bose Wave ® Music System by changing the purchased one. After getting approval from her manager (Ms.Trina De) she called me and asked me to make ready of all the papers and the packing box. She confirmed me that my request will be fulfilled provided the set and all the papers, accessories and packing box are ok. She also informed me that her Manager would join her duty on 16th Jan’09, so I have been advised to come after 16th of Jan ‘09.

I contacted on 16th. Jan but Ms. Monalisa was on leave. I again contacted on 19th. and that time Mr. Tuhin picked up my call and asked me to come along with the set and all the papers, accessories and the packing box. As per their guidance I came along with all the items except the remote controller, which I forgot to. They have visually checked all the items and the documents and confirmed me that everything was well in order. They asked me to bring the remote controller for completing the functional checking. I rushed my home and brought the same.

After functional checking Mr. Tuhin called me in a separate room and tried to make me convinced for buying the higher version i.e Acoustic Wave ® Music System II instead of Bose Wave ® Music System. When I didn’t show any interest then he tried to sell the accessories like Multi- CD changer and the connect kit for iPod. I listened his sales talk and after that I expressed my choice i.e Bose Wave ® Music System and nothing else. After failure of his sales efforts he suddenly turned 1800 and informed me that the change couldn’t be possible. I asked the reason; his answer was “Though everything is in order but due to the absence of the plastic wrappers of the set and the instruction manual the system cannot be considered as saleable condition”. I was shocked; they have wasted my full evening and harassed me a lot.

I would like to know the below points:

1) Without opening the plastic wrapper how a person can use the system? While opening the wrapper it will obviously get damaged and cannot be used next time.
2) While visual checking they did not point out the plastic wrapper and I had been asked to bring the remote controller from my home.
3) If Mr. Tuhin found the system as non saleable then why he wasted my time by delivering sales lecture on higher version products?
4) Why the Manager (Ms. Trina De) has avoided facing the situation? She has been requested several times over phone by Mr. Niladri and Mr. Tuhin in front me.
5) I have wasted the whole evening, came twice in the store, listened unnecessary sales talk, and harassed a lot. How all these will be compensated?

I am really very disappointed and cannot expect this from a reputed company like Bose. I want the full compensation of the harassment.