[Resolved]  BSNL CellOne Excel Prepaid Mobile Services — Not getting the Incoming Call Facility

excel prepaid mobile — requesting PUK code

sir/madam
since today morning i had been trying to call at least 100 times to get my PUK code to the holine number of excel as my phone is locked(sim blocked) and prompting me to key in the PUK code.. All the customer service offiers say that the server is down..How can it be possible for such a big firm to give such an excuse troughout the day till night.. I'm missng so many important calls to my mobile.. I really regret for being an excel customer.. my phone number is [protected](kerala, kottayam) and the sim seriel number is[protected].. Plz plz help

dated: 14th august 2009

Sir my customer id is[protected] and my phone number is [protected]

My problems are:

1. When i am registering through internet, my phone number and customer id does not match. Also there is no mention o[censored]nlimited 750 there.
2. I have applied for sulabh one but they have given us outgoing facility and i do not want to take outgoing facility at any cost for which i have applied for sulabh 1 but how come they give us outgoing facility.

S. Roy ([protected])

Excel pre paid service — block of out going facility

Dear Sir/Madam,


Out going facility against mobile no. [protected] has been blocked which create lot of problem to me.

Kindly look into the matter and do the needful please at the earliest.


with regards,

Ranjit Kumar Das

Dear Sir,
My prepaid bsnl cell number is [protected], I am unable to make a call inspit of good balance and which is valid upto 22/02/2010. please do the needful as soon as possible.

Regards
Rakesh Tripathy

I am the user of Cellone Prepaid Connection from Goa and i want to activate SMS pack. So please suggest some SMS packs aviliable right now along with the procedure to activate the same
regards
pankaj

New Mobile pre-paid connection — Non receiving of Incoming calls

Dear Sir,

I would like to state that I have purchased New Connection Mobile from through the dealer and got new connection. I am using the same connection for the last ten days. But i am not received any call in the same number from the date of purchase (10 days).

1. I had approached the dealer. The dealer had submitted all relevant papers to the distributors. The distributor says he had also submitted the same paper in your company.

2. My dealer had made so many contacts with his distributor but he did not give any possitive answer. On 19/9/2009, The I again approached to the dealer my incoming calls are not coming in my mobile. He called immediately to the distributor regarding the same matter 4 - 5 days back. On 19/9/2009 in the night 9' O clock I again approached the help line 121 and they in turn tranfer the call to the Senior Officer , I informed the whole matter to him and he told me that to make a complaint against the distributor and dealer by giving the email ID.

3. Since I am facing lot of problems from last 10 days, due to non receiving the incoming calls, I being a trusted customer with Airtel connection, it would adversly effect the to the reputation the Airtel . Today I again visited to your Sector 34, Chandigarh office , then I came to know that the office has shifted to IT Park location. Then I again went to IT Park Office there I had a very grate setback . There I informed to contact your head office in Mohali. In great stress I approached your head office in Mohali there I came to know that the relevant papers have been received today and the connection will be operational working by 08 O clock.

4. I would like to know that where the obstcle has created and what are the lapse between the dealer, distributor and your company. Why shall I been harassed for 10 days to take connection ?. Is it good for your reputation ? Your company is full responsible regarsuing these lapses.

I shall be highly appreciated, to investigate the matter and take approprioate action against the concerned staff and the lapses between the disbutor and your management which brings a bad reputation to your company.

Please intimate immediately your response for which I shall be very thankful.



Babu
H.No 6455, Sector 56
Chandigarh
[protected]

Dear sir/madam,
My prepaid connection is not activated still, please arrange my sim registration as earlier as possible my no. is [protected]. please consider this. Thank u.

BSNL Excel Pre Paid Services — non attended complain

Ihave booked a complain no.I[protected] to customer care official on5.9.2009 but more than 1month has passed but yet the problem is cotinuing,if i talk to customer care person they ntalk as if they dont bother please help

To,
The director sir,
BSNL
Respected sir i have bsnl prepaid mobile connection and my mobile no is [protected] actually sir on mymobile number is networking problem please give the good service i hope sir it problem will be solve hurridally.
Thinking you
your customer:
PRASHANT SINGH
Mo No:[protected]
Dated:27/10/09

BSNL Excel Prepaid Mobile — Phone call

Dear Sir/Madam
From 13th Nov,2009 I am wanting to make a call on this following numbers at Jharkhand([protected],[protected]) from any BSNL mobile,but every time IVRS is saying "The numbers are invalids" but calls are coming from this numbers. I have also lodged a complaint at Customar Care on 15/11/2009.
Thanking You
S.Kar
Kharagpur (W.B)
[protected]

A one mobile — servise

my order is 72665
mera order ki delivery abhi tak nahi ayaa he
app please jald se jald oder bhijva dijiye
Thank'u

ap ki servis achi nahi he cell opreter ache se bat nahi karate onse no: sinear ka no: mango dete nahi heon ko bat karne ki tamij nahi he opreter se customer satishfied nahi he customer apki di gayi servise se khosh nahi he aplog customer ko dukhi kara rkha he . ese mw custumer kiya kare app hi batye.
pake pas customer se bat karne ki fursat nahi he. ki onse puch sake ki product kiya app ke pass pohuch chuka he. kuch thik se nahi karte aplog kiya kare appko sugestion deke kar...

Dear sir
I have activited your service for ACT 4 on 01/12/2009
yet the service is not activited . so please do needful.

Gautam Shethiya

[protected]

Dear sir.

im g. p shethiya
use on bsnl prepai sim card no.[protected]
plz. activet sarvice ACT 4



G.P. SHETHIYA

BSNL[WILL]salem — change mytelephone set

my willphone no [protected] in marakottai exchange my phone not show display and not chargabale i compalint so many time our exchange[ he say no hand set what can i do] please complaint GM salem and solve my probalam immeditly TANKYOU karunanidhi marakottai

I am the consumer of bsnl for past 10 years . my cell number is [protected]
Past 20 days Rs 5 has been reducing from my account by the subscription service[protected]
I already sent un-subscription msg to them, till now there is no response
Please cancel the subscription
As early as Possible
Thanking you

Dear Sir,

My prepaid bsnl cell number is [protected] . 30.00 Rs has been reduced from account between 11 to 12 pm today. Before that my account was 50.95 Rs. I have called several times to customer care .But they did not solve it. Pls solve this problem as soon as possible.

Regards
somenath mandal

"bsnl hatao desh bachao"

sir,
I have one prepaid BSNL mobile connection [protected], in which there is problem that caller tune is not working since last one year approx. I have loged complained to coustumer care more than 10 times but nothing happen.
but every month caller tunes charge is being deducted from my balance regulerily. I request to kindly solve my problem & refund all the charges that has been deducted from my balance.

Sir,
I am Mukesh Khamar. I have a Excel Celone Mobile service. Re.1/- is every day being deducted from 52906001. I humbly request you to please stop this service and stop deduction Re.1/- every day from my balance.
THANKING you in ancipation.
Regards
Mukesh Khamar