[Resolved]  Business Today — Non Delivery of Magazine Subscribed

Dear Sir,
I had subscribed for a 3 year subscription to Business Today in the month of Sept 2006 through Indiatimes.com and my Subscription ID: 1537579. First of all after having my subscription amount they did not start the subscription of the magazine till the month of April 2007 only after i complained that having paid the amount towards subscription i have not recd a single copy till march 2007 the extract of my email communication is given below


RE: RE: Non Delivery Order Num[protected]
From : WECARE <[protected]@intoday.com> Fri, Mar 02, 2007 09:15 PM
To : anishmehta <[protected]@indiatimes.com>
Reply


Dear Sir/Madam,

This is with reference to your email regarding your subscription towards Business Today 1537579.

We are extremely sorry to learn about the non-receipt of the magazine.

We have forwarded your details to our counterparts at Chennai Office, who shall be very seriously taking up the matter with our delivery agent serving your pin code. We shall revert you at the earliest.

Please feel free to contact for any further clarification/assistance.

Assuring you of our best services.

Regards

Akash Gupta
Executive - Customer care
From: anishmehta [mailto:[protected]@indiatimes.com]
Sent: Thursday, March 01, 07 3:31 PM
To: WECARE
Subject: Re: RE: Non Delivery Order Num[protected]


Dear sir,

I had subscribed to Business Today during the month of Sept 2006 through Indiatimes.com however i have not recd a single copy of Business Today till 26/02/2007. Since i have paid for the subscription it is not a case of missing "A" copy it is a question of missing my entire subscription. You are requested to kindly confrim my subscription number as well as the start date and end date of this subscription.

Regards

Anish Mehta
"WECARE" wrote:


Dear Sir / Madam,

This is with reference to your E-mail regarding your subscription towards BT1537579 ..

May we kindly request you to please let us know the missing issue to enable us to do the needful?

Please feel free to contact for further Assistance / Clarifications.

Assuring you best possible services, Always.

Regards,

Payal Malhotra

Executive-Customer Care.

After my above complain I started receiving the copies however intermittent copies were never delivered to me. Time and again i had to lodge complain for non receipt of the magazine but they did nothing to deliver the copies on timely and regular basis the reason for which i had subscribed to the magazine in the first place.

Since the last 8 months i have stopped receiving any copies of my subscription. I request to you kindly take such erring companies to task so that they do not cheat small customers like me out of our money by not delivering the copies and earning themselves our money for free.