[Resolved]  Cafe Coffee Day — Bill not provided

Address:

Ghaziabad, Uttar Pradesh

Hi,

My sister and i went to CCD at RDC Rajnagar, Ghaziabad branch on 12th may 2012, Saturday. when i was placing the order at the counter, i noticed a big spider web just above my head. i told the guy about it who was taking my order at the counter. While placing the order i gave him my debit card for the payment and i was advised to wait for the order to be delivered at my table. After a while a guy came with the order that we placed. He kept the coffee cups and the sandwich we ordered at the table and went back. We both had our coffee however since we were discussing something important we continued sitting there for another 10 mins... By then almost everyone at the coffee shop left so the staff was not busy... My sister got up as she thought of leaving too however i was still thinking why we were not provided a bill for the order but only a customer copy of my debit card transaction. Upon asking the guy (ADITYA) who took our order in his system started looking at his branch supervisor. Supervisor on shift (VIJAY TIWARI) suddenly asked me to wait while they could have generated a bill for me however he mentioned ma'am your bill is ready which was a lie as i could see aditya generating a bill for me at the same time. i waited and then he gave me the bill with 15 Rupees change. When i asked him why was he giving 15 rupees cash ( as i paid with a debit card) he mentioned Ma'am because we accidentally charged you extra on the debit card .. I would like to mention that the total bill including taxes was Rs 219/- and we were charged Rs 235/- on our debit card. We would have not known it until i would have asked for a bill. They were so casual about the entire thing and did not even apologize for the inconvenience we had to face for unnecessarily waiting for something we are suppose to get while placing t he order when i paid upfront. I would like CCD to compensate for such a bad experience i had at their coffee shop. Did not expect such treatment at such a reputed place , as i am a coffee lover and i visit a lot of your branches and this ghaziabad branch experience was really bad.
Would be expecting a reply on this or else i will lodge a complain with consumer court.

Regards
Ritu goswami
email- [protected]@gmail.com