Calcutta Telephone — Delay in activating BB

To
The Chief General Manager,
Calcutta Telephones,
Kolkata.

Sir,

I applied for provision of Broadband services on 06.06.2009 at Joka Telephone Exchange against my telephone number[protected]Case Mark No. C/KTL/CV/09-10/0040 dated 06.06.2009 and Application Form No. MS/0183974). I was given the impression by one officer at Joka Telephone exchange (I do not want to mention his name) that Broadband will be provided within 4-5 days' time. The modem was provided to me on 09.06.2009. But till date (30.06.2009), even when 24 valuable days have passed, nothing has been done. I am yet to get my user id and password activated. Now, my question to your goodself :
i) Whether I made any mistake in choosing BSNL/Calcutta Telephone as service provider ?
ii) Whether this is the normal time taken by BSNL for providing Broadband or is it my misfortune ?
iii) Whether this is a lackadaisical approach on the part of the Calcutta Telephones, in the face of a strong challenge from the other private sector companies providing broadband ?
iv) Whether I can still trust the responsibility and responsiveness of Calcutta Telephones ?
Thanking you in anticipation.

Yours sincerely,

Sanjay Bhowmik