Canon — Canon - Blackmailers!!!!

Address:

Mumbai City, Maharashtra

Dear sir, I am the owner of Canon Digital Camera, Model No.: SX50HS having Serial No.:[protected]. The camera was purchased on 15/10/2012 from G. R. Enterprises at Fort, Mumbai and is still under warranty. We were taking photographs in the camera, when suddenly it started raining very very heavily due to which we ran for cover under the shed. But after 2 mins. when we tried to zoom the lens, the camera did not respond and got turned off automatically. When again we tried to switch it on, it turned on and the light blinked for 3-4 times and turned off automatically. Also then the zoom function wasn't working. Hence we approached Canon service centre at High Street Phoenix, Lower Parel. On approaching, the customer service lady told our person that the camera has been dropped to which we were astonished!!! We told her that it had not been dropped at all, but it had gone unprotected under rains. But still she wasn't ready to listen. She called the engineer from inside and gave him the camera. The engineer was more ridiculous and sounded uneducated. He said that someone had stuck the zoom and the lens with a liquid. Nowhere on the camera the same is applied nor there is any physical damage. The service lady said that she will accept the camera and will come back later. But today evening on 23/10/13 we have got an SMS of Rs. 20, 788.40 as repair charges for the camera. This is literally black mailing from the company and also it shows that the service centre guys are uneducated and not opt to handle the technical issues. There is absolutely no physical damage, nor any liquid on or inside the camera, nor any sort of mis-handling had happened with the camera. This is the worst what I can experience. I have used cameras of Nikon and Panasonic, but never I had any complaints of this sort. I lodge a strict complaint against Canon and don’t mind even to sue you for harassment. Request you to get my camera repaired immediately as it is under warranty. Rgds, Kashyap Mehta Mob: [protected]