[Resolved]  Casio — Warranty not provided

Address:

Mumbai Suburban, Maharashtra

I bought CASIO watch from Yebhi.com 7-8 months back. They sent warranty card without stamp.
Watch stopped working. First of all Casio do not have option of sending mail/contacting our phone options. Secondly in whole of Mumbai they have only one authorised service station.
This either speaks about the low volume of sales by CASIO in Mumbai or shows their apathy towards their customers.
My office is in Thane and I stay at Kandivali and shop is at Dadar.
I visited shop around 15 days back at 9.30 am as mentioned on their site but it was closed. Subsequently I visited again and the shop owner was courteous and informed that only bill will not help and will need stamp on Warranty card. He also said that company accepts unstamped warranty card if you have bought offline i.e. thru some shops.


I contacted Yebhi.com, but they are yet to revert. I was told to manage myself.
I got the warranty card stamped from local shop and gave it to the service center with bill of Yebhi.com. I had no intention of doing fraud else I would have submitted invoice from local vendor too and informed the same to centre owner. he sent the same to company and today I received a call that my warranty is rejected by the company
Reason given was that I did a fraud as they called up the vendor who stamped the warranty card and he confirmed that he did not sell the watch to me
My questions are:
1.Why company didnt call up Yebhi.Com that whether they sold the watch with Casio India warranty or not. Because then they have to repair free of cost.
2. The warranty is for 2 years. Cant company see the bill, date of purchase and also data of manufacture to see if warranty is valid or not
3. If the company has sold the watch, then isn't it their duty to service them
4. What are they doing to stop their unauthorised sellers like Yebhi as they are ready to accept unstamped Warranty card if you buy from Flipkart
5. Why are they giving stocks to Online sellers
They are not worried about their customers but interested in selling more and more thru unauthorised online sellers to avoid warranties.
This also reflects as why they are keeping only one Service centre in whole of Mumbai to make in inconvenient for their customers to use warranty.


My recommendation is do not buy CASIO or buy and dump or buy a house near their service center else you have to take 2-3 days leave that too you are not sure if you will get warranty


Avoid using online sites including Yebhi and other as it is a problem one will face for any repair etc. If you are buying from nearby shops, then atleast you can go to him and he will arrange for repair.


Its a big conspiracy that MNCs like CASIO are using Online channels of sales to avoid warranties and also by adopting practice of having only one center in Metros for warranty repairs


Ravikant