[Resolved] Centurion Bank Of Punjab — Wrongly Charged | |
I am an customer of Centurion Bank of Punjab Credit Cards[protected]****(Last 4 digits hidden because of privacy) i used this card for about 28000 in the month of dec & in the month of febuary made a payment of Rs. 15000 then a month after i got a call from a collections exec from ICICI bank saying they are taking care of billing for CBOP cards & was asking for cash payment i was slightly relunctant in paying cash of rs. 31000 which i was asked for so i asked him to collect a cheque of the same on[protected] dinesh from Galaxy Comercial Limited (M-79 First Floor M Block GK II New Delhi-48, Registration No. MIV/ST/Bank & FINC/4. PAN Based STC No. : AAACI1195HST001) came & collected the cheque of Rs. 31000 vide receipt Number 5612913 the next day same guy called me up & said your dues are not 31000 it is Rs. 32000 so you give a cheque of the same else you will be charged interest on the entire amount to which i agreed & gave him a cheque of Rs. 32000 on 03 -06-08 he promised to return the previous cheque in couple of days time. which i never recieved back . rthen i got an mesage from bank confirming the receipt of payment of Rs. 32000 but unfortunately on 19-06 -08 i got a call from some collection agency saying that the payment hasnt been recvd because the cheque was in favour of Centurion Bank Of Punjab & not ICIC bank & the billing is taken care by ICICI bank & tried convincing him that i am not liable for interest of this period & then i kept the phone down saying i'll check my a/c first after checking the a/c i could check that money hasnt ben taken out so on 23rd i went to ICICI bank but they were not accepting the cheque payment so i called up customer care from the bank only & she said i can pay it in cash with an additional Rs. 100 by the next day before 11 am then i wouldfnt be charged inyterest for the next month. the next i deposited Rs. 35050 in cash in ICICI bank Kamla Nagar Branch. Now on 18- 07-08 i got an sms on my mobile abot cheque recvd which was supposed to be returned to me by the collections agent & the next day i got an msg about the cheque return as the cheque is in favour of CBOP which i gnored as i had already paid that amount in cash then on 20-07-08 i tried to use my card however it was declined which i didnt knew why & unfortunately at that time i didnt had cash in my pocket so i was actually embarrased i had to call somebody to come & pay the bill. After 15 min from then i got an message from CBOP stating that my card balance is in negative[protected] so i tried gettting in touch with Cust Care but asusual line was busy so today 21-07-08 i called STD number of cust Sevice as they do not have any delhi number the agent wasnt ready to listen then i asked to transfer the call to manager . The call was transferred by Natasha - Cust service manager but this lady was actually out of her mind despite of telling her that i calling from delhi to mumbai even she kept on beating around the bush without paying attention to what am i saying the entire call lasted for 53 min 17 sec with no conclusion . I am desperately looking for help. as i i have used 35000 rs on my card & so far i have paid Rs. 50050 & they are asking for another Rs.46000 which even they dont know why. Now my card is blocked even after paying 35050 without any dues they are saying that i cant use the card for another 6 months . Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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