[Resolved] ICICI Prudential Life Insurance — cheated by one agent & bad response from the manager | |
Dear Sir/madam, My self Nikhil, and i am an ICICI customer from last 6 years. I have got an ICICI bank account, a long term pension plan of Rs:12, 000/A ( Premium paid for more than 3 years ) and an ICICI Credit card . I am very much happy about the ICICI services and facilities through out all these ears of relationship and i always prefer to deal with ICICI for any kind of Bank related works. Recently one of the ICICI prudential agent met with me and i took one more long term policy for Rs:30, 000/A . For this second policy the agent committed that he will make transfer from my ICICI credit card and will offer EMI facility without any extra charge. But the convertion to EMI was done by me and it is been charged to me. The agent then agreed his mistake and promised me that he will pay me the charges. After all these the person who approached me is not responding and also the branch manager. If this is the response towards an ICICI old customer then what would be the response towards the new ICICI customers ? I have got some information about the person approached me, brach manger and the branch. Please make use of all these information and let me know what should i do. Agent name : Mr. Amit and ph no: [protected], [protected] Manager name : Mr. Amar and ph no: [protected] branch : Bannergatta road, Near Shoppers stop shopping mall, Bangalore Expecting a favourable response soon. Thanks & regards, Nikhil.p.v [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
From;[protected]
Director, Central Sericultural Research Training institute,
Ministry of Textiles, GoI, Manandawadi road, Mysore 8.
Sir,
Sub: Dual claims made by Policy holder No.[protected]ICICI Pru Hospital Care 105N068V04) for Rs. 82, 086, claim ref.No. CL8717016 - reg.
This office has addressed a letter to Mr. Kamalesh Manuja, Vice-President Health Underwriting & claims, ICICI Prudential Life Insurence co. ltd., Trade point, I floor, Kamala Mills compound, Lower parel[west], Mumbai - 400013 on[protected] seeking details of the payment made to the policy holder Mr. A Manoharan, employee of this Government organisation for the medical treatment he took from M/s Kamakshi Hospital, Mysore during Oct-Nov. 2009.
Mr. A. Manoharan, the policy holder has submitted original bills to ICICI as well to this office for medical claims. As per the rules claims can be made from any one office / company where original bills are submitted and not from both ends. In this regard this office called details from your office to provide information whether claims has been credit to the policy holder for taking medical treatment, if so please arrange to send the payment voucher copy so that necessary action can be made for the dual claims made by the above said staff of this office.
since no reply has been recieved from your office a reminder has been sent herewith. please arrange to send the required details at the earliest.
yours sincerely
Dayakar Yadav
joint Director
T
Director, Central Sericultural Research Training institute,
Ministry of Textiles, GoI, Manandawadi road, Mysore 8.
Sir,
Sub: Dual claims made by Policy holder No.[protected]ICICI Pru Hospital Care 105N068V04) for Rs. 82, 086, claim ref.No. CL8717016 - reg.
This office has addressed a letter to Mr. Kamalesh Manuja, Vice-President Health Underwriting & claims, ICICI Prudential Life Insurence co. ltd., Trade point, I floor, Kamala Mills compound, Lower parel[west], Mumbai - 400013 on[protected] seeking details of the payment made to the policy holder Mr. A Manoharan, employee of this Government organisation for the medical treatment he took from M/s Kamakshi Hospital, Mysore during Oct-Nov. 2009.
Mr. A. Manoharan, the policy holder has submitted original bills to ICICI as well to this office for medical claims. As per the rules claims can be made from any one office / company where original bills are submitted and not from both ends. In this regard this office called details from your office to provide information whether claims has been credit to the policy holder for taking medical treatment, if so please arrange to send the payment voucher copy so that necessary action can be made for the dual claims made by the above said staff of this office.
since no reply has been recieved from your office a reminder has been sent herewith. please arrange to send the required details at the earliest.
yours sincerely
Dayakar Yadav
joint Director
T
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ICICI PRU. HEALTH INSURANCE — STAFF RESPONSE TO CUSTOMER
SIRI went to meerut( U.P) office to get some information related to health claim because i couldnot understand some points related to health insurance claim . they said me every thing are mention in documents.i asked them to clear but they are not ready as well as they became excited.this sector is based on satisfaction of customer.now i divert my mind towards LIC again because i feel that they provide help to clear any thing. thanks to read.
shailender vishnoi
sales executive
for procter&gamble