[Resolved] Chevrolet Beat (A R A S Motors) — Poor Service

sundar2004

from Chennai, Tamil Nadu

Address:

Madurai, Tamil Nadu

Hi,

I am Sundarraj, an victim of pathetic customer service from a bunch of irresponsible individuals from the ARAS Motors, Madurai. I own a CHEV BEAT and met with an accident on 14th Nov 2010. Since then my car is in the service centre without any improvement. Each and every time I took pains to visit the service centre which was always a waste of time for me. I am surprised that none of them are taking efforts to solve the issue rather they invest all that energy in making lame excuses and false promises. This becomes more ridiculous when am getting the same treatment even from the MD of the showroom. All of them are so punctual in missing the deadlines. Hats off to this excellent team who puts in exemplary efforts towards customer satisfaction This is a classic example of harassing the customer. I have decided to approach you to get this issue resolved ASAP.

Regards
Sundar Raj M
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

haresh.g

from Chennai, Tamil Nadu

I am also a Chevy Beat Customer. TVS Sundaram Motors - Chennai also the same problems. I am already fed up of escalations to Sundaram motors managers who convince a customer by words but nothing in actions. POOR QUALITY TEAM EMPLOYED FOR WORKING ON THE SERVICE (Tech team) which is is very visible.

What is more pathetic is that they leave the window doors open even as it rains (at service center) and next day none bothers to wipe of the water even and just let the vehicle dry up in hot sun which leads to rusting of parts. Not only this, I could keep saying many that has happened to my vehicle during service. No pick up and drop (which they promised while buying the vehicle)... As long is your vehicle is away from Chevy service centers, it is actually safe.

Recommendation to all - ' PLEASE DON'T BUY A CHEVY MADE CAR IF YOU LOOK FOR POST SALE SERVICE WHICH IS ACTUALLY VERY IMPORTANT FOR CARS' PLEASE STICK TO MARUTI, HYUNDAI OR EVEN TATA MOTORS' After Lot of analysis I am suggesting. MARUTI so far I hear is the best in service from my friends and peers (who are happy having a car).

The problem is that there are very limited service centers and very limited dealers which is an advantage to Service center owners. Competition is less and customers would be forced to go to the same authorized service center. So they are not obliged to treat customers properly which is quite as natural phenomenon which I did not analyze before buying the vehicle.

It is very very poor management strategy from Chevy (owned by the Giants General Motors) to have very limited service centers and dealers. They are not selling Luxury cars to have limited dealers. I WOULD NOT PUT THE BLAME ON SERVICE CENTER OWNERS. I WOULD REALLY PUT THE BLAME ON CHEVY BECAUSE IT IS QUITE NATURAL IN A MONOPOLY KIND OF MARKET (WITH LESS COMPETITORS) THAT SERVICE COMPONENT IS NOT GIVEN IMPORTANCE. CUSTOMER DIE ULTIMATELY

For CHEVY OWNER- Wait patiently for the warranty period to get over. No other go. Then give your vehicle to some professional service providers like Car Nation( carnation.in)...Don't repeat the mistake by buying a CHEVY Car again.

Just wanted to share my views so that people don't make mistakes while buying vehicle.