[Resolved]  Chevrolet - Optra Srv — non performance of the car and failure

I would like to introduce myself as Mrs. Anitha, AN ARCHITECT-an unfortunate customer-of Chevrolet SRV.

I had bought a Chevrolet-SRV from KLN Motors on 28th Jan 2009.
The vehicle had a clutch problem-play was not proper.
The rear suspension is really bad-we feel giddy when we sit at the back seats even in normal speed.
The drive is similar to have a ride in a bullock cart-which was agreed by your service team.
The mileage promised to me was 9 to 10 kmpl.highway-12 kmpl-i get only 5.5 kmpl.-which is really UNACCEPTABLE.
THE VEHICLE NORMALLY HAS A PDI CHECK UP RIGHT? WAS THAT DONE FOR THIS CAR., I DON'T THINK SO!!!
Your service team took the vehicle for service-first free service-at 556 kms-i don’t understand why they changed oil then which is normally done at 1000 kms.
The vehicle was serviced 6 times up to 20th march, out of which we had taken the vehicle to ambattur for 4 times.They were not aware of the model SRV accessories had a very bad experience.I met several people who claimed themselves to service engineers but were not aware of the product.nothing happened, at last they said wheels need to be changed, and no one called back.
On 20th march 2009-when i was on my way to meet a client of mine, my car halted on the main road when traffic was on the peak.
i had to struggle on the main road. The service people reached AFTER TWO HOURS- i was a customer of hyundai-i have never had this experience with their service.The service people were not able to diagonise the problem and took my vehicle-till 21st there was no call from service team-.
The above matter was sent by mail to customer care on 21st march.
The car was brought to my place 24th march, we had a test drive-it was the same state.no improvement.only the air lock in the clutch was removed, the car moves that's it.
I was really unhappy with the whole issue and I sent back the car.
This was informed to the customer service at Delhi-To Mr.Gaurav.and I requested for a spare car till the person from GM attends to it.
The service manager who came on 4th april-Mr.Sadasivam said he is a dealer and could do nothing more-i need to go to General Motors.
They had cross checked with Good year Tyre Company-and they had accecpted that the rear wheels had problem and changed the same.
Mr.Ashok of GM, says the car is perfect according to him, iam not happy with the car-this is my statement-he is not ready to listen to my words, nor is he ready for a test drive with me.my comfort is my need why should i go by his words?
After some time we were offered a scheme wherein the front wheels would also be changed.

The customer care executive-Ms.Kanchan asked me to wait upto 5.15 -for either she or Mr.Ashok would call me -nothing happened-when i call her back by 5.30, i get the news, that she has left for the day.I have never experienced such a bad customer service.
I had spoken to Mr.Prasad Mane on 4th april, and narrated all the above happenings, he said he would attend to the issue .
The car was brought back on 9th april-with the same issue, Mr.Ashok –the technical person, said that the vehicle is a sports vehicle and the clutch and the rear suspension are a part of design and nothing could be done to it.
I don’t understand if there is no problem in the car and that’s the design aspect, then why did they change the wheels?
They offered a choice of taking a test drive of another SRV, which happened on 13th April and we felt the same in the new car also. We asked them whether we could check with any of the existing customers-whether the problem persists in their vehicle-they were not ready for it.
Then again I spoke to Mr.Prasad Mane, he always on the side against to a consumer.
He was not ready to listen to my words; he hurt me a lot saying, am speaking very emotional for a small issue. He said that the value of the car was huge to be replaced, his argument was baseless saying I have used the car for 4 months and now I want a replacement(The car was bought on 28th Jan 2009-i.e-less than 75 days old car)out of which more than 25 days the car was in the workshop.
I asked for a written document saying that the car is fine and safe for travel, for which his answer was, the car is a machine and it can fail anytime, and it was under warranty for 1 lakh kms or 3 years whichever is the earliest.
When I said I was not feeling safe in the car for every operation of the clutch there is a jerk and I could feel the smallest particle on the road, he says it’s a feeling and the car is fine (without offering a basic comfort of safety).
He was really harsh for words saying iam trying to lock him, as if in court and iam speaking emotional.He was not open for any kind of acceptance of the mistake of the vehicle and the feeling of the customer. He says he would put me on to the resales vendor if iam interested to sell the car and buy a new car.
Apart from service-there is are issues on sales also.I was promised for 2009 model on my registration but that is only 2008.They say it can’t be changed for the registration copy is a master card.The name on the card is marked as P.Anitha, instead of R.Anitha.
On all angles I have been let down by KLN Motors and General Motors.
Iam not ready to use a car which has manufacturing defects-kindly let me know how to proceed, I would like to have my money back.
KINDLY ATTEND THE ISSUE AT EMERGENCY, FOR ALREADY MY PATIENCE HAS BEEN TESTED ENOUGH, ORELSE I WOULD BE FORCED TO TAKE NECCESSARY LEGAL ACTIONS.
From KLN, Mr.Rajasekhar had taken my RC –Card for the name correction on April 9th, till date (10 th May) there is no call or feedback.
I had requested for the service slip of the problem which happened on the road due to which the vehicle seized, I have not got till date.
My Vehicle is BLACK CHEVROLET-OPTRA SRV-TNO7-BC-2238.