Citibank — Gave wrong information

Mohammed Iqbal Basha

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

Citi Bank personal Loan department reps are nothing but a WHITE COLLAR CHEATER. I have submitted the documents on 23/3/2012 for 5 Lakh Loan amount. While submitting the documents, Personal Loan representative PRIYA confirmed that it's going to take 3 working days to complete the process. Even I got the same confirmation from the guy who collected the documents. After a week, when I called the rep, they said that its still under processing and they are performing some verification on my request. After 10 days, I got a call from PRIYA stating that the verification was completed and they have sent a mail to my company for final verification and they were expecting a reply from my company HR. I contacted my HR and came to know that they haven't received any mail from CITI BANK.... They did this for almost 10 days.Finally, my HR team received the mail (I don't know whether citibank were bluffing or not, I sent one mail to CITI bank with all my HR's Email ID's then my HR received the mail).
After receiving mail from my HR, PRIYA confirmed that everything was done and even she said that Credit Manager has to sign the agreement papers then I have to sign the same for the amount to be credited. Later I got a call from AKASH (HE CALLED HIMSELF AS A MANAGER), He said that I have to submit one more document (AFTER 20 DAYS OF INITIAL DOCUMENT SUBMITTION) (my Current runing loan document from HDFC). I agreed for that and I have sent the document as well.
Took 2 days of time and called me saying that they are going to process only 1.20 Lakhs. When I asked the reason, then they started giving all answers. Even they suggested me to send a mail to CITI BANK RELATIONSHIP MANAGER (TONY) to request for the loan amount and disconnected the call. when I called back to contact AKASH or PRIYA they are directly disconnecting the call. IS THAT MEANS THAT YOU HAVE ACCEPTED YOUR MISTAKE?

My direct Question to CITI BANK....

1. Why are you giving the wrong commitment to the users if you can't process the request.
2. If you know that its not going to process it, then why don't you inform me at the initial stages (I agree that the final confirmation will be done after submittion on documents, at the same time, you can inform at that time itself....)
3. Why PRIYA gave wrong information saying that credit manager has to sign the agreement papers to transfer the amount? can't she give the accurate status. DOES ANYONE TRYING TO KILL HER IF SHE GIVES THE WRONG INFORMATION?????
4. Why AKASH commited the same thing if he can't process my request for 5 Lakhs???( HE CALL HIMSELF AS MANAGER. IF YOU ARE THE MANAGER THEN YOU MUST COMMIT THE RIGHT INFORMATION)
5. How can AKASH say that the delayed happened from my HR team where they haven't received any mail from CITI bank at all?
6. If you can't process the request in 3 days then why the **** you give the wrong commitment about this to the customers??? (Because of you guys, I cancelled the direct proposal from KOTAK MAHINDRA BANK and AXIS BANK)
7. WHY DID YOU DISCONNECTED THE CALL WHEN I ASKED FOR PRIYA OR AKASH FOR MORE CLARIFICATION. IS THAT MEAN THAT YOU HAVE ACCEPTED YOUR MISTAKE??? DON'T YOU HAVE ANY GUTS TO ACCEPT THE MISTAKE AND RECTIFY IT????
8. IF I HAVE TO CONTACT TONY DIRECTLY TO REQUEST FOR LOAN THEN WHAT THE HELL ARE YOU GUYS DOING IN THAT A/C ROOMS. RESIGNS YOUR JOBS.. NO NEED OF ANY BACKEND DEPARTMENT. I WOULD SUGGEST CITIBANK TO POST TONY'S NUMBER IN CITIBANK WEBSITE SO THAT CUSTOMERS CAN DIRECTLY SEND MAIL TO HIM AND GET APPROVED.

I CAN PROVIDE YOU THE CALL LOGS AND RECORDED CONVERSATIONS WITH PRIYA AND AKASH.

IF I AM A RESPONSIBLE CITI BANK MANAGER, THEN I WILL DIRECTLY TERMINATE PRIYA AND AKASH FOR GIVING WRONG INFORMATION. BECAUSE OF THESE PEOPLE, CUSTOMERS WILL BLAME COMPLETE CITIBANK DEPARTMENTS.

I AM SORRY TO SAY BUT ITS FACT AND I AM GOING TO CANCEL ALL THE SERVICES FROM CITI BANK. AT THE SAME TIME, I WILL MAKE SURE THAT NONE OF MY FAMILY MEMBERS, FRIENDS OR COLLEGUES WILL GO WITH YOUR SERVICES.

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Wasims

Citibank — Incorrect Information

On Sunday 12 June 2011, I went to landmark bookstore located in SGS Mall at Camp to redeem 4400 reward points which I had accumulated on my IndianOil Titanium Credit Card number is [protected]. The staff at the shop was unable to redeem them as the machine threw an error message “Do Not Allow”.

I called up Citiphone and spoke to Kushal (callous attitude) and he told me that the accumulated points can be redeemed only against fuel. I told him that I do not possess a car and I usually shop a lot. He replied that nothing can be done and I asked if he could place a cancellation request for my card. He agreed to.

Next day, I received a call from Citibank asking me if I wish to covert my card to Titanium Shopping card which is good for shoppers. I agreed to it however since I had to rush for official work I asked them to call me back. On Saturday I received a call from their office and a gentleman took verbal consent from me over the phone. He told me that the new card will arrive within 7 working days.

A week had elapsed and since no card was sent to me, I placed an online query enquiring about it.

To my horror, I received a reply that a Visa Platinum Card will be issued to since the issuance of old Titanium card is stopped. I asked them what was the worth of each point and they told its 0.35p or 0.40p (I don’t exactly remember the amount). I told them I have points worth Rs.4400 and more and it’d be bad to not receive them.

Then again they (Vijayalaksmi) called me and told me that they’d issue a Titanium Cash Rewards card where each point is worth Re.1. I agreed to it.

Then Zakira called me and mentioned that only 40% of points accumulated on my old card will be transferred to the new card. I was really really upset and angry now. I told her that it’s not acceptable since currently I have 4600 points which means Rs.4600 and I am not ready to lose this amount or else they need to compensate me with Rs.5000 for the points and the inconvenience that I’ve experienced because of them. She told me that 1200 points will be transferred and the remaining points will be transferred after some time.

Since I had a real bad experience with Citibank initially, I asked her to send a mail to my personal id which is [protected]@rediffmail.com confirming this. It’s been a week and I still haven’t received that mail.

I EXPECT SUTIABLE MONETARY COMPENSATION OF RS.10000 FOR THE INCONVENINCE AND POOR CUSTOMER SERVICE THAT I EXPERIENCED.

My questions:

1. Why wasn’t I informed previously that points accumulated on my IndianOil Card can be redeemed only against fuel?
2. Why do I have to contact Citibank each time and why can’t they keep me posted about the latest developments pertaining to my account? I am sure that they can at least send a mail to customers.
3. Why did I get misleading information about cards?
4. Miss Vjayalakshmi tells me that all points will be transferred to my card and Zakira tells me that only 1200 points will get transferred. Why is there so much miscommunication?

Apart from the above, they also charged my account with service tax and late payment charges whereas I always clear my bill even before the statement is generated or at least before payment due date.

Regards

Wasim U Shariff
An Unhappy and Dissatisfied Customer