[Resolved]  Citibank Na, Connaught Place, Delhi — Laxity of Citibank (Fraud with the Cheque)

Dear Sir,

With due respect I state that my name is Vijay Singh, S/O Sh. Ramesh Chand, R/O H-49/A, Jai Prakash Nagar, Street No. 2, Ghonda, Delhi - 110053. I am working as Buyer – HWS(SNM) in Nokia Siemens Networks, Noda UP. I have my corporate Citibank A/C no. – [protected] in Jeevan Bharti Building, Connaught Place, New Delhi Branch. I dropped a cheque of Rs. 20, 000/- of Citibank (Cheque No. – 921762) in the name of my wife Yash Kumari in SBI ATM Dropbox, Rohtash Nagar, Shahdara, Delhi on 28/03/2009. On 21/04/2009 I came to know that Rs. 20, 000/- has been debited from my Citibank A/C on 17/04/2009 against the same cheque (Cheque no. – 921762) but not credited to my wife A/C in SBI to whom cheque was issued. On inquiring with Citibank officials I come to know that Rs. 20, 000/- from my Citibank A/C has been credited to some other A/C in Indian Overseas Bank (IOB) against the same cheque. After further inquiring with Citibank, they provided me a scan copy of the same cheque in which my wife’s name (Yash Kumari) has been cut and replaced with the name of Nirmal Mishra and the amount has been debited to his A/C in Indian Overseas Bank. I am attaching scan copy of the cheque which I received from Citibank along with this application.

This is a complete ignorance of Citibank in clearing such kind of cheque: -
(1) Since there is complete cutting of name on the cheque issued (Yash Kumari cut to Nirmal Mishra), why Citibank has not confirmed to me/call me before clearing a Name Changed Cheque?
(2) The counter signature on name changed is not matching at all with the original signature of the cheque holder.
(3) As banks advice to write A/C no & Mobile no. on the backside of the cheque for security reasons. Why it was not checked before clearing the amount. All the details are mentioned on the backside of the cheque.
(4) I got wrongful loss Rs. 20, 000/ - and I am in urgent need of money.
I request you to please take necessary action on Citibank Manager, Connaught Place, New Delhi Branch and bring my Rs. 20, 000/- back to me.
Thanking You,

Sincerely Your’s

Vijay Singh
S/O Sh. Ramesh Channd
R/O H-49/A, Jai Prakash Nagar
Street No. 2, Ghonda, Delhi – 110053
Mob No: - [protected]

Imp Details for this case: -

Citbank A/C no. (Vijay Singh) - A/C No. - [protected]
SBI A/C no. (Yash Kumari) - A/C No - [protected]
Chq No. and Date -921762 Dt: 28-Mar-2009
Check Amount: Rs 20, 000/-
Amount Debited Date - 17-Apr-2009