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[Resolved]  Citifinancial Consumer Finance India Ltd. — Fraudulent service by Citifinancial Consumer Finance India Ltd.

Reference Number: 13286335.
On 12-Mar-2008, I paid Rs.3, 309.00, Receipt Number: 1078901. The amount was full and final settlement against a loan taken to buy a Refrigerator.
Your Executive Mr. Sharma assured me that the Post Dated Cheques will be delivered within a few days o my residence address. Instead of returning it was produced in the month of March and April which is cleared from my account, causing me a lot of inconvenience.
When I called the Helpline they were very rude while answering my query and I was asked to directly go to the Malad west branch where I had made the cash payment to collect the excess cash which was collected by Citifinancial.
After this conversation I was out of station for some personal work and returned after a month and a half.
Approached your Malad west branch but the service that I have received is pathetic.
A Lady at the reception was very ill mannered.
I entered the office and there was no one at the reception and later this lady came from inside and asked one of her colleagues about my presence in the office. And the other lady answered in hindi "Abhi Aaya Hai" The receptionist asked "Kyo Aaya Hai"? She replied "Mujhe Nahin Pata".
Looking towards me that Lady asked in a very harsh voice, "Kya Chahiye"? I replied in English, "Refund". She said "Teen din se hamare systems down hai aur pata nahin kab tak down rahenga, aap apna ID proof de do, Hum aapko aapka jo bhi refund cheque hoga aapke address pe bhijwa denge". I asked if I could approach someone else for my refund. The Lady replied, "Jahan bhi Citifinancial office ho waha jaiye" I asked for the nearest location and she started making faces on me and sounded ridiculous. Murmuringly she answered “Kandivali, Amboli jahan marji ho waha jaiye”. She meant, that I must go anywhere I like but leave her office rightaway.
I walked out of the branch receiving unbelievable service.
I request you to please solve this issue and return me my money which you have taken and used for several months despite of paying the balance by cash. I am very unhappy by the kind of service that your company and your staff provide. So in the future I would not like to do any business with your company and would like you to return my money by cash or cheque within 2 days or else I will lodge a police complaint against your company and your staff for such a horrible service.
Also, please give customer service training to your staff as they are helping your company to loose genuine customers.
Complaint marked as Resolved 2020-08-14 00:08:03
Complaint comments  3 CommentsShare0Tweet0

Comments

hi, ,
main chintan p barejia, complaint karta hun, , ki aapki citifinance consumer loan department ke help line service no..per se muje last 10days se MENTALY PARESAAN PHONE SE kiya jaa raha hai...
phone no hai..[protected] (2) [protected] (3) [protected]..

person ke name hai..MR.raaj, floor manager...sunday ke din paresan kiya hai..2 TO 3:30pm ke samay per...baat karni ki koi tamij nahi thi aur muje dhamiki dee gayee hai unki taraf se...call recording main aap hmari baat sun sakate hai..2nd is...
MISS yogita..unke sath hi thi use samay per..
(2)monday subah 16/06/08 ke roz, 10:36 am ko MR.PRASSAN ne bhi wahi type behave kiya hai, , aur phir 2:30 to 3:30 pm per miss call mare gaye hai...
(3)tuesday subah 17/06/08 ke roz 10:52am ko.MR.RAJESH ne bhi
wahi type baat kiya hai aur RS.50/- charge bhi lenge aisa bola hai...
every time main in subhi logo ko bola hai ki, , mere office per 11 to 1 pm ke samay per installment lene bhej digiye, , per naa koi aaya hai ...muje telephonic call se peresaan kiya jaa raha hai...citifinance consumer dept.main staff main aaise hi logo koo, bithaya gaya hai kya..?aapke floor MANAGER MR.RAAJ, usne too kabhi kuch bola hai, , main use ke liye jarur se complaint karta hun, , ki aap log use per jajur se koi action loo..

main in sab ke uper claim karta hun ki in logo ne muje mentally paresan kiya hai..aur main in sub ke upeer consumer act..main FIR durge karne wala hun..aaj 17/06/08 ke roz...
jo action lena hoga woh aab consumer act.dep. se hi baat karna aap...

chintan p barejia..
[protected]
Respected Sir/ Mam,

may shri subhankar samaddar pichhlya Dec07 ko citifinancial se Rs 40, 254.00/- ka ek lone liya tha, mera ek vi instalment baki nahi raha right now this month ( Feb09). but citifinance se koyi vi letter nahi veja gaya ajtak.

mujhe avi Rupeeya ki jharurat hai magar mera bagal bale shavi office band hogaie hai. phone kar nepe number not reachable2 dikharahahai, ihatak ki mayne (DELHI :3-LSC, PUSHP VIHAR, NEW DELHI- 110062.) TEL:[protected]/ 6075680. FAX :[protected] MAY vi call karke dekha. sabhi not reachable.
mera Loan ka REF no.: 14290792 date : 26 dec 07.
mera mobile : 033-[protected] (kolkata, Howrah Ramraja tala Branch)
I hv completed my tenure of 36 Months in May 2009

As yet I have not recd the NOC letter from Citi Financials

Loan Account No. 823 7280

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