[Resolved]  CITIfinancial — Personal Loan

Address:Maharashtra

Hi, I am Debraj Bhattacharya. I had a personal loan with Citi Financial from 2007 it got closed in Spetember 2010. I have yet to recive a closure letter from the bank. I was verbally acknowledge the loan closing. My residential address changed and I reuested the change of address which was denied stating that the loan is closed and not required.

Now Citi DSA collection agents claim Rs.5000 pending and the loamn not being closed. They have also levied interest on Rs.5000 from september and made it Rs.30000.00. They are not sending any proofs of pending payments and harassing us.


Can some one help?
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Aug 13, 2020
Complaint marked as Resolved 
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Hi,
This is the elder brother of Gurpreet Singh Gulati. He has been
receiving SMS'S and Calls from Citi financial regarding a personal loan A/C nO. 10027903 taken at Noida whereas I have never visited Noida.
They demand an EMI of Rs 2923 against the loan taken.
This is very silly from their part which needs to be rectified at the earliest.
The records of Citi financial should b e rectified as early as possible.

Gurdarsan
Dear Sir/Madam,

I would like to file a case against Citi Financial company for harassing the pending outstanding Ref no: 13354403. I received a call from citi financial that that they can give me loan on the interest rate of 12%, wherein caller is calling on the behalf of citi financial but he said he is calling for citi financial and provide me loan on the 12% interest rate. I was shocked that how can citi financial provide loan on interest rate of 12%. I tried to cross check it and they called me in nehru place where we come to know that they are calling on behalf of citi financial (Agency :SPARSH-D, DSA :DS249546). After that I denied to take the loan but caller insisted that he is not meeting the target and lot’s of word he use. I agree and move to pusp vihar office where loan officer denied to provide the loan on 12% rate of interest. When we told them that we have a recording of conversation for providing loan on the rate of interest 12% then they offered me 79,000.00 for 48 months. I have to pay Rs : 2500/- which is regularly deducting from my salary account, but after that my salary account was changed 3 times ICICI to HDFC again ICICI. I spoke with Citi Financial officer in pusp vihar and told them insist of again moving to ICICI I will paid it from PNB account. They provide me electronic slip which I have to signed up from PNB, I spoke with PNB Manager (Sarita Vihar), they said he will not signed the electronic slip, he told me ask Citi Financial to contact him directly. For this I have to take more than a week leave but no result came. I have logged a complaint in Citi Financial customer care for such scenario but they did not have any solution. With this I paid 3 times cash amount with late fee. I also told them to give me the date , I will submit my cash directly at citi financial office but they denied to go with this process. I stop my dues, why I need to pay fine wherein I did make any fault from my side? Till now I did not get any solutions from Citi Financial. I am continuously receiving a call from Citi Financial they harass me using abusive language “jantar matar mai ja ke chillo – loktantra loktantra” which I have a recording, even I have a lot’s of recording with citi financial executive.

I really upset with such kind of customer service is providing my citi financial. I want to how to get the solutions, I’m getting continuous call from citi financial for outstanding, instead of solving the query they are harassing my. I did not come for a loan, they beg me to take the loan. I come to know from lot’s of site & colleague might be my name is submitted in defaulter list (CIBIL). Whenever I ask them for defaulter they did not have any answer instead of saying to clear the outstanding and my name did not reflect in defaulter list. How can I trust on them????
I have experienced with IDEA connection, I have taken post paid connection [protected], when I ask them to tell me how to pay online but idea customer care did not reply, I receive a fake call from idea that they are sending executive for collection of amount after 3 months executive visited and he took the amount and said that no will be activate within 24 Hrs. when it’s not done I spoke with IDEA caller and he said again I have to submit the all details and withing 2-3 days I am receiving the sms for same number is free, If I would like to take??
How could I trust on company? I am continuously receiving a call with different executive, In the beginning I have spoke with different executive for 1-2 Hrs with whole scenario. If they are not updating the data is it consumer / customer fault to speak with each executive for 1-2 hrs every day. I am also working in company as employee no such company allow to speak 1-2 Hrs for personal matter / grant a leave. I already visited number of times in Citi Financial Office Push Vihar, now I want a lawyer/justice in such scenario. If as a customer I am suffering might be lot’s of customer is facing this issue. So I ask them to file a case and I will submit my dues, it will help me for removing my name from defaulter list if it’s submitted by them.

Thanks & Regards,
Chandra Mohan
[protected]

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