[Resolved]  Cleartrip — Online payment failed but amount was charged anyway!

Address:

Bangalore, Karnataka

On[protected] I attempted to make an online payment for a flight booking at www.cleartrip.com of Rs. 52,502 (Trip ID [protected]). However the internet connection was interrupted and the transaction status was showing as failed.
Shortly afterwards I received a call from a Cleartrip agent asking me to repeat the payment by using ATM transaction. Finally the flight booking could be successfully paid by transferring Rs. 52,632 (transaction ID “ATM/XFR DR/04-05-12/21:58:01/0”) to Cleartrip’s account.

After checking my bank statement I noticed that, despite of the failed transaction, the amount of Rs 52,502 had been also deducted from my bank account the same day. That means now I paid twice for the same flight booking! When calling the Cleartrip help line I was to told that this will be taken care of and I was asked to wait for some time. But nothing happened. Even after frequent follow ups (mails, phone calls, registered letter) it could not be sorted out and I was only asked to wait for some more time. Finally I was informed by the help line that this amount could not be refunded because it had not reached Cleartrip's account.
So I requested my bank ICICI to check this and got a written confirmation from them that the amount of Rs. 52,502 had been successfully transferred to Cleartrip account no.[protected] on[protected]transaction no. SB5979344).

I hereby demand Cleartrip to refund this amount without any further delay!

Peter S.