Club Group Of Hotels / Gold Star Hospitality — Cheated by club group of hotels//gold star hospitality

Address:

East Delhi, Delhi

On 28th July I have taken an Trail package (RED group) of Club group of Hotel at Jasola, Living style mall, shop no 111, 1st Floor, New delhi where Mr Sukesh Kohli has given me some commitment which is mentioned below

When I have confirmed the same from your Janakpuri & Kalkaji Headoffice then I found that I was cheated by your employees (Sukesh & Waseem)

Please have a look on the below mentioned commitment vs. comparison

The total amount of this trail package is 17000

Mr. Sukesh Kohli has swapped my credit card worth Rs 16500 and told me that Rs 500 will be added as an processing fee and Total amount of Rs 17000 will be converted in to 6 equal EMI

Few commitment Sukesh Kohli gives me

1. Rs 17000 will be converted in to 6 equal EMI
2. In my Trail package I can use Auli – Clifftop Hotel from 25th Dec 2012 to 31st Dec 2012 (Sukesh has assured me that he will do the booking)
3. For booking I just need to inform them just 48 before in any season
4. I can take 2 more adults with me and in this case my one week will be divided in 3 nights 4 days and 2 studio apartment will be issued
5. At Auli- Cliff top hotel – I don’t need to pay the cable car cost
6. Near by location at cliff top hotel like flower valley, Hemkund sahib and other near place will be covered in this package and ciliff top hotel will provide the car and there will be no additional cost
7. In Full package company is giving 45 weeks in 30 year (1st year – 1 week, 2nd year – 2 weeks and on every alternate year I will get 2 weeks)
8. I can use any 5000 RCI resort free of cost in my membership
9. If I will not satisfied with the trial membership then company will give you one more week free of cost
10. Club group of hotel is having 35 own property in India and tie up with RCI 5000 resorts
11. In club group of hotels, company will provide you the car for local sight seen along with driver and that is free of cost, I only need to bear the Petrol cost

Post this membership when I confirm the same with Sachin ([protected]/[protected] & Rakesh sharma[protected] got to know the below mentioned things

1. Rs 17000 amount not converted in to EMI yet
2. In trial package I cannot do the booking in season hence booking at Clifftop hotel in Dec will not be done
3. Booking before 48 hrs is valid only on full membership not in trail membership
4. Yes you can take 2 more adults and your week will be divided in 3 nights 4 days
5. Who will bear the cable care cost – need to confirm
6. Free local sight seen at Auli – Need to be confirm
7. 45 weeks in 30 years in full membership – need to be confirm
8. If I will use RCI property then I need to pay Rs 6200 for a week
9. On non satisfaction case I will get one more week free of cost – need to be confirm
10. Club group of hotel is having only 4 property in India instead of 35
11. Free car along with driver for local sight seen, I only need to bear the Petrol cost

Please go through the above mentioned comparison which clearly says that your employees are cheated to customers… Is this type of services you are providing to your customers

I had a word with Mr Chandra(North head csutomer service), He told me tat in trail package you cannot take booking b/w 25th to 31st Dec

Now their Headoffice i.e. Janakpuri and Kalkaji have denied to do the booking at Auli from 25th Dec to 31st Dec for 1 couples and 29th Dec to 31st Dec for 2 couplesat Auli cliff top hotel

I do not want this membership, Please return my money on priority i.e. Rs 16500

I have also sent an email on [protected]@ssrpl.com, [protected]@ssrpl.com on 1st Aug however still not receive any revert

When I called at customer care of Credit card, They told me that EMI has not been converted by the merchant and I need to pay the total amount of Rs 16500…

I have shared my concern with Sukesh Kohli on 31st Aug and as per him they have sent an email and it will take 15 days to convert, How is it possible when credit card company is saying that EMI has to be made on the same day which was not done by the Merchant, On next day/after few days merchant cannot convert the amount into EMI

On 1st Aug, I called at your head office[protected] and had a word with Mr. Rakesh (CCE), He told me that tie up with banks on EMI has been stopped however he will check the same

Please help and suggest how can i get my money back

Membership number – GSH-J-143
Product pitched by – Waseem ([protected])
Supervisor – Sukesh Kohli ([protected])
Place from where I have taken the membership – Jasola, Living style mall, shop no 111, 1st Floor, New delhi


Regards
Raman Ahluwalia
[protected]