[Resolved]  Club Mahindra Holidays — Non-receipt of refund amount

While giving the presentation at my office on 8th August 2008 I was informed by Senior Executive of Club Mahindra (Mr. Mohit) that the initial booking amount of Rs.33, 725/= (15% amount of the membership fee) would only be blocked against my Credit Card (and not charged) as I had 10 days time to think over and if I wanted I can cancel my booking within this period. However, since I had a change of mind and wanted to cancel my booking I immediately sent an e-mail for my cancellation and also subsequently spoke to Mr.Mohit who also advised me to send an e-mail with regards to the same, which I did.

Inspite of cancelling my membership, on 13th August I receive a confirmation of my membership from Club Mahindra, Chennai Office that my membership has been confirmed (whereas I had sent an e-mail for cancellation on 9th August 2008 and subsequent fax on 13th August 2008 - before receiving the membership confirmation from Club Mahindra, Chennai). On receipt of this letter I spoke to Mohit and he informed that this is sent directly from Chennai office as per the data bank in their records and its just their normal procedure and not to worry the refund will be done in 20 to 25 days.

Subesquently on following up with Club Mahindra recovery office I was informed that it will be processed within 45 days instead of 20 to 25 days as informed by Mr. Mohit. However, after sending several e-mails and telephone calls I receive an e-mail from Ms. Jeevitha - Member Relations of Club Mahindra on 23/8/08 that my refund wil be processed within 45 days and this is the date that they were taking as the cancellation request date.

After almost 45 days when I again contacted Club Mahindra I was informed by Ms. Mangal (Recovery Department) that my refund cheque would be released on 7/10/08 (but it did not happen). Then again when I spoke to Mr.Sudeep Bokhliya (Recovery Department), I was first told by him that the cheque would be released on 14/10/08 (which did not happen) and again given a positive date of 23/10/08 (which again didnt happen), then 21st or 22nd November (which again didnt happen). When contacted on 22nd November I am informed by Mr. Sudeep that my cheque will be positively released on 24th November and today (24/11/08) when I am contacting Club Mahindra Holidays he has not reported to work and they are still to get back to me about my refund cheque.

Its been 3 months now and I still havent even received the cheque details of the refund amount. I feel Club Mahindra is just using people's money and by giving reasons just delaying the refund process which they might not be actually interested in giving.

All I want is my refund amount from Club Mahindra which may not be a big amount for them but it is quite a big amount for me. Can someone help me in this????