[Resolved]  Club Mahindra Holidays — Refund of membership amount

Club Mahindra Holidays — Refund of membership

I was called by Club mahindra office in kalayaninagar, pune stating that you have been choosen as a winner in lucky draw and invited with family.

When i went there they made me sit there for 2 hours convincing me and at last trapped me into membership on 3rd March.

Having discussed about the services and repo of services of the company, i decided to withdraw from membership and finally my membership was cancielled on 5th March 09 with a commitment from Member Relations that my membership will be refunded within 45 days.

Since then I am calling them and writing them everyday but even after 110 days, I am getting no answers or my refund status.

I have escalated it to their Regional Heads as well but have not received any confirmation till date.

Pls let me know how to get my money back as the cost of follow up and interest of my credit card is adding up on a day to day basis.

Thanks...Sourabh

Hello,

I bought a Club Mahindra membership (Member ID: 256687) on 7th August 2006 from one of their channel partners Wonderland Holidays, shop no 25 2nd floor hub mall, mumbai 400063 from their Sales executives Lokesh and Prince.

I have made a total payment of Rs. 30,689 so far towards this membership however I asked them for a cancellation and have been denied with it and they also mentioned that the refund cannot be processed as the cancellation should have been made within 10 days of the membership.

The reason why I want membership to be cancelled is
1. They had committed to me that they will provide me 5 references for 7000 Rs. each but never provided those cheques.
2. I tried to book a holiday in February 2007 but they denied me a holiday saying that my one month’s payment was not made however this was a free holiday that was awarded to me as part of my package and the payment for this had already been made by me.
3. The sales executives made wrong commitments to sell the membership and once the payment was made I never got the reference cheques nor was I able to avail the holidays that I was entitled to.

I want back the money that I had paid to them for the membership at the earliest.

Thanks,
Jeal Desai
.

Dear Sir/Madam
I have serious objections about the way the persons market the club mahindra membership.
They try to show you that you are a lucky winner of holiday package. The fact is that all the people who fill up their coupen win, means there is no lucky draw at all. They only try to trap you.
Secondly, when you go to their centre, they try to convince you for approximately 2 hours to take their membership.
They also tell you that this offer is open for today only and you have to decide right now and not later. The fact is they are running this business for years and keep on saying that this offer is open for today only.
He will never tell you any drawback, he will also tell u that this membership can be resold or can be hired but later on if you want to sell your membership, you only have to find a buyer, means you become a marketing person of their product.
Thirdly if you become their member and try to contact that persoon for booking of holiday, he will not be avaailable or he will not call you back as his duty of trapping you is over .

This is what I have faced. Now I have paid more than 50000 rupees to them and I have never received any service from them and I want to cancell my membership but they say I can not get any amount as 60 percent of my membership cost that is around 90000 is not refundable . i have paid them around 58000 so I will have a negative balance If I cancell my membership .
This is what their answer.
Means A company having millions of capital are making innocent persons victims. A middle class person, who has paid more than 50000 Rs. and a company having milllions of capital, there is no comparison but they are not ready to give my money back. Tilll now I have received their answer as such.

Please help me to get my money refund back.
Vikas Kumar Gupta
membership no. 1444996
mobile :[protected]
[protected]@yahoo.co.in

Madam,

1. Please refer to my membership No. 1612683 taken during the month of Nov 2009 and requested on 18 Feb 2010 to discontinue the same due to personal reason. I have deposited 36800/- amount with your company.

2. Regret to inform that despite VIII reminders, except routinely acknowledging the complaint, your
company has not redressed my grivances till date.

3. I am surprised that company your repute is treated your customer in such a shabby manner.

4. May I once against request you to refund the amount.


Yours faithfully,



Mrs Sanju Yadav
Mob No.[protected]

Today, I received telephonic call from Club Mahindra that the refund of Rs 36800/- can not be given to me since I had not cancelled the booking within 10 days. I would like to mention that at the time of personal interaction, the representative of Club Mahindra has never mentioned that I had to cancel the booking within 10 days in order to get refund, rather, he (representative) told me that I can get refund on cancellation at any point of time.

I had a great respect from Mahindra Group but the way they have treated me, a consumer, I feel that they are not costumer oriented/friendly and in todays scenario, if they are wiped out from the market, it will not be a surprise.

STAY AWAY from the company Club Mahindra... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

I have had a membership with Club Mahindra which is over 4 years now. I have made the initial payments and did not wish to continue my membership owing to personal financial situation. I had discussed this with Club Mahindra then and they had referred to a clause which states the amount paid by a member will be forfeited upon cancellation. However, I now wish to pursue a consumer complaint against them against this one sided clause of forfeiting the amount paid. Especially considering i have never used their club facilities or availed any other benefit from them.

This is particularly important now since this amount is critical for my financial stability in the short term, which is the reason I am pursuing it again after so many years.

Your assistance in this regard is highly appreciated.

Thanks
Amith

Cancellation of Membership and return of amount paid

I have taken the club mahindra membership on 9.9.2012 and have paid Rs 26200 as down payment, due to some unavoidable reasons we want to cancel the membership and want the amount to refund. But not getting the response from them.