[Resolved]  Connect Complaint — Misbehave | Lie to customer

Address:Ludhiana, Punjab

I had recently faced some problem in internet and got a call from my office that net is not working, and I was in ebony mall on mall road, so i went to the connect office in this mall. There was a lady named "Meenakshi" who listened to me and told me that there is a fibre cut due to which net has stopped working and will start from 5pm. I reached my office @3om and net was working fine. I was happy that connect services are good.

The next day I was in a meet with my local client and again got a call from office that net stopped working and customer care is number is busy. I searched for the connect offices and dailed this number[protected] no one picked the call then i dailed the second number [protected] and the same lady picked my call "Meenakshi" and without listening to me she replied that i cannot answer u on call , come to office and meet me in office and hunged up the phone. Is she aware of the fact what is the meaning of the hung up on to the customer. In next five minutes i was in their office and dailed same number and asked Meenakshi to meet me, again she hung up after that she didn't picked my call.

By the time another customer care girl attended me and told me its again the same fibre cut and net will start working till 6pm. I asked her that some one from your office named Meenakshi talked like this call her i want to meet her. I made a call to same number from landline this time, she picked up the call and i asked her again to meet me, she made me listned some songs pretending i have dailed some wrong number. I passed over the call to that girl and she talked to meenakshi for next 5 mins and then she told me meenakshi is in field.

I would like to know that, how did she managed to take the landline with her in field.

I don't know the name of that girl but she was sitting with a guy named "Gaurav". When I was asked, that I wanted to talk to your head of this branch, she also lied to me and said that He is not in office, I moved out and asked the guard that I want to meet your head of this branch he told me that he is in a meeting.

I want to know the reasons for the following

Why did that executive lied that their head is not in office ?
Why did she pretended that meenakshi is not in office ?
Is this the correct way to reply to customer on a call and hung up the calls ?
Am i paying 1500 rs every month only to listen to these liers ?
Is this the way connect deals with its customer ?
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

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net connection — Complaint no 120367974

Dear officers of Reliance Comn,



Your great company is not finding time to resolve the above compliant,while you efficient staff keeps making call for more money.



Please wake up and resolve the matter and close my connection.



No more phone call.Put my connection to an end.

No more phone call.Put my connection to an end.
No more phone call.Put my connection to an end.
No more phone call.Put my connection to an end.
No more phone call.Put my connection to an end.
No more phone call.Put my connection to an end.
No more phone call.Put my connection to an end.




With best regards.



Vishva M. Handa







--- On Mon, 15/3/10, V M Handa <[protected]@yahoo.co.in> wrote:


From: V M Handa <[protected]@yahoo.co.in>
Subject: Compliant no[protected]
To: rcomnodalofficer.[protected]@relianceada.com, rcomappelateauthority.[protected]@relianceada.com
Date: Monday, 15 March, 2010, 1:01 PM


Dear Reliance Officers

Is some one from reliance listening ???

I am reliance internet service user, for last 5 months the company is over charging Rs. 200 per month + service tax.

I lodged a complaint at vashi reliance web world vide complaint no.[protected] on 23.2.10. No one has attended to the complaint till date.

It is needless so mention that attitude of your employees is hostile towards customers.

the matter is not being resolved by reliance and now recovery agents are coming to my home to threaten my family. on my 2nd visit to vashi web world i was informed that sending the gondas for recovery is not in the hand of reliance , there are some people who on their own harrass the clients for so called recovery.now the company additionally have started calling and harrassing me. can you please save me?

i am also receiving harrasment calls from reliance no.[protected] nos of time each day. check how mwny calls were made to me today.i am suppose to lodge a police complaint or can yourhighness resolve the matter?

The current bill i am told is Rs 500.I should get the refund immediately in my bill after adjusting this amount.

can someone from reliance comn. help resolve the issue ?

Poor service user

With best regards.


V M. Handa
hi i m gaurav taneja my number is [protected] i cant recieved bill every month then i call custmer care then they told me go to connect office near by u to collect the bill. i have no time to collect bill. plz take action on ludhiana team my mob- [protected]
as far as connect is concerned it is not as good as airtel. i earlier being an airtel user in chd have to go for connect in pathankot and here in pathankot connect has a very poor service, i have a 1 mbps connection but seldolmy i get this speed. air tel is not here in pathankot or i wld def hve gone fr it. AIR tel is the best in services and customer relations.
Hi I am Dinesh my phn no is[protected] and i m not receiving my connect bills and i have to go to the connect office to collect my bill and have complained many a times that i m not getting my bills and due to that i m not in a position to pay by due date and connect is charging late payment every time and on my request at times they say your late payment charges are waved off but actually the don't do that as the amount of next bill includes the late payment charges and above all the staff at connect office model town jalandhar does not co-operate at all
hi i m abhimanyu garg .i apply the net connection on[protected] but it was install till yet and they are not refunding my wifi payment which was 1200 given to them my form number is[protected]in the name of (abhimanyu garg). pls take action on ludhiana net connect .and my cotact no is([protected])

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