I HAVE CONTACTED MANY TIMES TO CITIFINANCE FOR MY COMPLAINT SINCE LAST SIX MONTHS BUT THERE IS NO RESPONSE. HERE IS MY LETTER WRITTEN TO CITIFINANACE.
To,
M/s CitiFinancial Consumer Finance India Ltd,
Citi Financial Customer care,
Post Box No. 3548
My Ref: Purchase of 52 inch Samsung LCD TV(52M81-BX) on 11 Dec, 2007 through Citi-Finance Loan vide A/c no.13930882.
Your Ref: Letter no. SQ/13930882/C5085 dated 18/8/08
Dear Sir/ Madam,
This has reference to “Cash back” scheme offered along with Loan by Citi Finance for Purchase of 52 inch Samsung LCD TV. I have been corresponding with Customer care for almost six months for proper investigation. However CitiFinance is not properly responding /addressing the explanation/concern indicated by me in various correspondence through email with Customer Care.
To co-relate your continuous refusal for payment of Cash back, please note that ICICI bank Cheque no. 054304 for April, 08 installment bounced due to anomaly found between the amount written in words and figures and not because of shortage of funds.(Copy of bank balance statement of that period April 08 is enclosed). Immediately, the new cheque no.163756 dated 16/4/08 was issued to your representative. Citi Finance to note that all post dated cheques were filled by your representative and were only signed by me.
In lieu of this, it is my final request that your Citi Finance officer should contact/visit for immediate settlement of the issue. As I feel that I have given lot of liberty/time to investigate correctly and satisfactorily the issue, and moreover there was not a single courtesy call from your side to listen to my problem, I am forced to take this step. I will wait till mid of Dec-08, by which the cash back amount shall be received by me. Otherwise, I am going to HOLD the last two installments for Jan 09 and Feb 09 by putting stay on post dated cheques for these months (Jan/Feb09) till my issue is resolved.
In order to avoid any further complications and Citi Finance being well aware of this scheme which was very much available to all consumers in last Diwali, 2007, there is no point of refusal, specifically to me, from your side. Till date there is not a single letter in regard to loan for my proof/evidence.I hope that you would like to have long term relationship with customers. So I anticipate that you please settle my matter immediately to avoid forceful action from my side.
With regards,
Rajiv Ghanekar (M/s L&TChiyoda)
5 Laxminarayan Duplex,
Opp Vipul vatika, Near Citizen Soc,
Ellora Park,
Vadodara-390023
Encl: 1. Citi Finance Letter no. SQ/13930882/C5085 dated 18/8/08
2. ICICI Bank Balance statement for April’08
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