[Resolved]  Country Vacations — service not available as promised

Address:

Goa

TO WHOMSOEVER IS CONCERNED

Hello

my name is Srikanth MR, and my uncle is member of country vacation name: MR Vasanth, Membership id DTA25/0015

as per the member offer, i m eligible to book 10 rooms / year, and i am member since 2 years, till now i never got oppurtunity to use my member ship benefits, because when ever i call for booking they tell me booking not available, and all these days i used to think that it was just my bad time, but this time it was not the case, i wanted to book room for nov 14 and i called the person who works for country club goa name : Manish, i was informed that rooms are not no available and was told to book after nov 29 2010, as they informed i made my flight plans and bookings, and wanted to book it on Dec 2nd 2010, the moment i say i am member they say me rooms are not available, but when i go online and check it says there are rooms avail, after which i try to contact customer care, and i dont get any help i ask for manager they tell me that no manager available, later i called goa country vacations and checked and the guy told me i cant book it if i am member on Dec 2nd, i asked for copy of terms and conditions, they are not ready to send me terms and conditions