[Resolved]  Credit Card — Money not refunded

Kindly see the mail it is self explanatory. Inspite of my pursuing the matter wiyth the bank for more than two weeks I have not got any satisfactory answer.

[protected] Forwarded message[protected]
From: sushant prakash <[protected]@gmail.com>

- Hide quoted text -
Date: Wed, Jun 24, 2009 at 6:40 AM
Subject: Re: 'HBL=[protected]' Fwd: Money Refund Confirmation from IRCTC: Kindly see the mail.
To: HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com>
Cc: [protected]@irctc.co.in, sanjay.[protected]@irctc.co.in



Can you Please explain me this according to IRCTC THEY HAVE CREDITED THE MONEY INTO MY ACCOUNT AND HAVE GIVEN ALL THE RELEVANT DETAILS IF THAT IS NOT THE CASE PLEASE EXPLAIN.KINDLY PROVIDE ME WITH THE CONTACT OF HEAD CUSTOMERCARE AS WELL AS CREDIT CARD DIVISON AND I WILL BE ESCALTING THE SAME. Same is also being forwarded to IRCTC . PLEASE CORDINATE AND RESOLVE THE ISSUE. THE BANK HAS NOT BEEN ABLE TO GIVE AN ANSWER AS TO WHERE THE MONEY HAS GONE OR EITHER IRCTC LIEING. WOULD YOU LIKE ME TO TAKE THIS ISSUE TO CONSUMER FORUM.

[protected] Forwarded message[protected]
From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Date: Jun 18, 2009 7:06 PM
Subject: Re: Money Refund Confirmation from IRCTC
To: sushant prakash <[protected]@gmail.com>



Dear Customer,


Kindly note that we have refunded the amount as per the following details. Please contact your bankers for confirmation with the given details :-

PNR Number[protected]Transaction Id[protected]


Payment OptionHDFC

Sr#REFUND AMOUNTSTATUSSETTLEMENTIDRECEIPT NUMBERACTUAL REFUND DATEREMARKS
1 1048.00Refunded[protected]may-2009 12:00:00 AM

Please check your account. Please send the scan copy/screen shot of the statement, if you have not received the amount.
?In future you are requested use the Refund status tracking service provided by IRCTC. Select the ?Refund to Status? Link in the left panel under the ?My Transactions?. On the plan my travel page after you log in to www.irctc.co.in giving your user id and password?.


Thanks & Regards,
Aayush Bajpai
[protected]@irctc.co.in
www.irctc.co.in
[protected]
----- Message from [protected]@gmail.com[protected]
Date: Thu, 18 Jun 2009 17:43:13 +0530
From: sushant prakash <[protected]@gmail.com>
Subject: Re: Money Refund Confirmation from IRCTC
To: "[protected]@irctc.co.in" <[protected]@irctc.co.in>



> Sir
>
> I have been pursuing this matter for two weeks now . HDFC bank have informed
> me that no such refund has been made from your side.Kindly do the needful .
> I am attaching the scanned copy of the ticket. A prompt response will be
> appreciated I do not want to escalate the matter to higher authority or
> consumer forum. Kindly resolve at the earliest.
>
> Ticket details:-
>
> PNR:[protected]
> Amount to be refunded 1048
> Please see scanned copy of attached tickets.
>
> Regards,
>
> Sushant Prakash
>
> 18.6.2009
>



----- End message from [protected]@gmail.com -----