Croma — Delivery Delayed

sayed.anwar

from Pune, Maharashtra

Address:

Maharashtra

I have purchased Bajaj Cooler PC 2012, purchase was made on Sunday dated 14 April '13 at Croma showroom, Phoniex, Lower Parel, with a promise to deliver next day (Monday) at my residence, today is Wednesday and I have been following up for delivery, call centre guy says we have no record and when contacted Croma today they say we do not have stock for the same.

I am not expecting any amount as compensation from Croma but, want authority to take action so that they do not take customers in future for granted. It is wrong from their part to give wrong commitment and response was so pathetic as no one feel a responsibility towards the customer, even to update them.

I am still in touch and following up on the same.

Thanks

Anwar.
[protected]

Was this information helpful?

No (0)

Yes (0)

Related Croma reviews

View all 3217 Croma Reviews

Comments

Croma Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Anwar,

Raman here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Raman