Croma Electronics. — defective tv send and poor service.

Address:

Thane, Maharashtra

hello sir,
my name is manish i recently on 26th october purchased a 22inch full hd samsung led tv from croma bhayander costing me rupees 18,000/- .
the sales person said that the delivery would be done the nex day as the product is not with them as per they said the product was delivered the next day in evening and then the samsung person installed it on saturday 29th oct.after installation i found tht our tv does not show good background color nor the images are clear so i loged a complaint on samsung customer care and when there engineer came on monday he checked the tv and said that the back panel is to be changed as thte is fault in it.i was amazed to see that a showroom owned by tata is cheating customer by sending defective product,now when i said this to the showroom person they said the tv will get replaced only on thursday evening not before that.so first they cheat customer and then dont give proper srevice.if supoose they dont replace my tv what should i do please tell me?

regards,
manish