Croma — Extended Warranty product not being serviced

Address:

Faridabad, Haryana

I have a Samsung Galaxy Gti9003 phone which has been not operational since more than a week now. I took it to Samsung service centre and they diagnosed touch panel problem on that. My phone is however on Croma's extended warranty. They have been misdirecting me to different service centres. Once they say they do not have service centre for my phone in gurgaon, and I have to go to Faridabad. Now, when I took it to Faridabad, the service centre guy didn’t listen saying that they don’t repair Samsung phone. When I called croma customer care, they told me to go to gurgaon or Nehru place in Delhi. When i told them that you guys told me about fbd, they told me to go to some other sector in fbd(sec-21c). When i went to sector 21c in fbd, I came to know that the service centre has been closed since 6 months. I am really frustrated on this kind of service and look for an answer from croma as to where exactly are there service centre sin NCR and if any of them can repair Samsung phone.